NOC Production Engineer

Position: NOC Live Production Engineer
Sony Electronics Inc. is looking for the risk-takers, the collaborators, the inspired and the inspirational. We want the people who are brave enough to work at the cutting edge and create solutions that will enrich and improve the lives of people across the globe. In addition to competitive pay and benefits, we offer an environment and culture that promotes Diversity, Equity and Inclusion.

In addition, our team members enjoy innovative work-life balance opportunities including a hybrid home/office workplace, monthly "Free Fridays", and early shutdowns on Fridays throughout the year (including half-days during the summer).

Join us on our mission to fill the world with emotion through the power of creativity and technology.

Job Description

Sony is seeking a NOC Live Production Engineer to provide advanced technical support for live production, newsroom automation, and enterprise broadcast solutions. This role serves as a critical bridge between customers, engineering, product management, and sales while delivering high‑quality troubleshooting, system support, and customer advocacy across complex, multi‑vendor environments. The ideal candidate thrives in ambiguity, communicates effectively with both technical and non‑technical stakeholders, and is passionate about delivering world‑class customer outcomes.

Responsibilities

* Deploy, test, optimize, monitor, and support enterprise hardware and software solutions in live production and newsroom environments.

* Administer and maintain:

* Windows Server and Linux Server environments

* Databases and system logs

* Cloud‑based infrastructure

* Configure, troubleshoot, and maintain network environments supporting broadcast and media workflows.

* Support proprietary Sony and partner hardware and software (20+ products across live production, archive storage, and media asset management).

* Collaborate directly with team members on troubleshooting, QA, and interoperability efforts.

* Review system logs, identify root causes, and recommend countermeasures to prevent recurrence.

* Operate, configure, and maintain live production demo systems and laboratory environments.

* Provide high‑touch customer support and issue mitigation across the full lifecycle - from deployment through resolution.

* Participate in customer meetings with stakeholders at all technical levels, including system designers, production staff, and executives.

* Manage customer relationships with agility and a solution-oriented mindset, often exceeding standard support expectations.

* Clearly document troubleshooting steps, findings, and resolutions in Salesforce CRM.

* Partner with Sales and Marketing to communicate the "voice of the customer" and support new and prospective customer engagements.

* Assist Product Management with customer feedback, system reviews, and solution positioning.

* Collaborate with industry partners to meet complex enterprise customer requirements.

* Support contracts management with service agreement inputs and proposals.

* Create and maintain knowledge‑base documentation for troubleshooting and remediation.

* Perform Salesforce case management and related reporting.

* Apply critical thinking and creativity to solve non‑standard customer challenges.

Minimum Requirements

* Bachelor's degree in Engineering, Computer Science, Information Technology, or equivalent practical experience.

* 3+ years of experience providing technical support or solutions support in enterprise, broadcast, media, or complex IT environments.

* Strong troubleshooting and analytical skills in enterprise hardware and software environments.

* Experience with:

* Windows Server and Linux Server administration

* Networking configuration and troubleshooting

* Database administration and system log analysis

* Familiarity with live production systems, newsroom automation, or broadcast environments.

* Ability to communicate effectively with users of varying technical expertise, from non‑technical end users to system architects.

* Proven ability to document technical issues clearly and thoroughly in CRM systems (Salesforce preferred).

* Comfort operating in environments with evolving requirements and ambiguity.

Preferred Skills

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