ServiceNow HRSD Consultant

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

As a Service Now HRSD Consultant, you will help global organizations transform the way they deliver HR services. You will work directly with clients to understand their HR processes, translate business requirements into platform-ready designs, and configure HR Service Delivery modules that streamline HR operations across the enterprise.

Your project

At Capgemini Poland's Application Business Line (ABL), you will join one of the strongest Low Code Hubs in Poland, where over 400+ professionals work with platforms such as Mendix, Microsoft Power Platform, Salesforce, Pega, SAP, and Service Now. You'll contribute to international projects that accelerate application delivery, optimize business processes, and integrate systems seamlessly.

This role offers an excellent starting point to build a future oriented career in digital solution development.

Your tasks

* You will design and configure Service Now HRSD modules such as Case Management, Employee Service Center, Knowledge, and Lifecycle Events.

* You will translate business and process requirements into scalable, maintainable Service Now HRSD solutions.

* You will build automated workflows, service processes, and integrations with HR systems and enterprise applications.

* You will enhance HR service delivery by improving usability, process efficiency, and employee experience.

* You will participate in testing activities, prepare documentation, and support solution handover.

* You will advise clients on HRSD for good practices, platform capabilities, and optimal solution approaches.

Your profile

* You bring 3+ years of hands‑on experience with Service Now HR Service Delivery implementations.

* You have a strong understanding of HR processes and HR digital transformation initiatives.

* You can translate business requirements into technical design and configuration.

* You have practical experience with JavaScript, Glide scripting, and Service Now configuration.

* You are familiar with REST/SOAP integrations and authentication frameworks such as SSO and SAML.

* You know additional Service Now suites (e.g., ITSM, CMDB, CSM) - a strong plus.

* You communicate effectively with stakeholders and demonstrate a consultancy mindset.

* You speak English fluently (C1).

What You'll love about working here

Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.

Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.

Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Community Hub that will allow you to choose from over 20 professional communities that gather people interested in, among others:
Salesforce, Java, Could, IoT, Agile, AI.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram - @capgeminipl or visit our Facebook profile - Capgemini Polska. You can also find us on You Tube.

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.

The Group reported 2024 global revenues of €22.1 billion.

Make it real |