Senior Training Specialist; Remote

Position: Senior Training Specialist (Remote)
Location:

Hybrid

Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week in accordance with Company policy.

About our Company:

Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating over 25 years of ground-breaking technological innovation across more than 38,000 trials and 12 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million registered users across approximately 2,300 customers trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster.

A Dassault Systèmes brand, Medidata is headquartered in New York City and has been recognized as a Leader by Everest Group and IDC. Discover more at  Listen to our latest podcast, from Dreamers to Disruptors, and follow us at @Medidata.

About the Team:

The Senior Training Specialist owns the customer learning instructor-led training experience, including the development of course content and practical skills exercises or labs, and the release-sync maintenance of Medidata's solution category for assigned Instructor-Led Training units. The Senior Training Specialist owns the customer learning instructor-led training experience, including the development of course content and practical skills exercises or labs, and the release-sync maintenance of Medidata's solution category for assigned Instructor-Led Training units.

The ideal candidate has a solid life sciences or clinical trial operations background, strong experience as an instructor-led trainer and learning content developer, and the ability to work across teams to transform Medidata's instructor-led training experience. The ideal candidate has a solid life sciences or clinical trial operations background, strong experience as an instructor-led trainer and learning content developer, and the ability to work across teams to transform Medidata's instructor-led training experience.

Responsibilities:

* Proactively and successfully fulfill the assigned scope of work to develop course content and practical skills exercises or labs for your assigned scope of work.

* Support the rollout of new or updated materials by coordinating logistics for internal/external pilots and collecting post-release feedback data.

* Proactively, and in a timely manner, learn and effectively deliver training on your assigned product area, demonstrating and maintaining necessary product knowledge for instruction.

* Deliver engaging and effective training material; register a 4.5 out of 5 average learner satisfaction rating

* Coordinate and execute virtual and onsite customer training sessions and workshops. Note;
The Medidata learner audience is global and the current demand for US/EMEA instructor-led training is 90% virtual at this time.

* Consistently assess the effectiveness of training units and manage continuous improvements to maintain release sync and targeted learner satisfaction

* Maintain related industry and clinical best practices and instructor-led training tools and technologies

* Share your knowledge through knowledge share, support, and mentoring or training peer training specialists

Qualifications:

* Bachelor's degree required; or equivalent years of experience

* Minimum 2-3 years of experience as a customer Training Specialist within a Life Sciences or Clinical Trial Operations organization

* Excellent written/verbal communications skills and training presentation skills

* Organized and committed to learner success

* Independent learner

* Excellent peer-peer & SME communication

* Ability to work proactively, independently, and as part of a team

* Familiarity with customer training curriculum development

* Familiarity with customer training project management development

* Commitment to continuous learning and professional development

* Solid knowledge of Zoom, JIRA, and Google Suite is required; familiarity with Articulate Storyline, RISE, and Camtasia are…