Desktop Support
Remote / Online - Candidates ideally in
Louisville, Jefferson County, Kentucky, 40287, USA
Listed on 2026-06-03
Louisville, Jefferson County, Kentucky, 40287, USA
Listing for:
TEKsystems
Remote/Work from Home
position Listed on 2026-06-03
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Desktop Support
Job Description & How to Apply Below
We are looking for a highly talented individual to join a team.
The ideal candidate is an energetic, individual contributor who is eager to apply his or her outstanding customer service skills and well-rounded technical experience in a team that provides support to employees in North America.
This person will split their time between providing Tier II onsite Desktop Support for their local market and providing Tier I Virtual Chat support for remote users.
Responsibilities:
- Day-to-day support operations for the end user in various support methods
o Onsite Support
o Lounge Support
o Remote Support
o Chat Support
o Warehouse worker support
- Support of global workforce both onsite and remote workers in both corporate office and warehouse locations
- Ensuring data integrity in the Asset Management system
o Perform asset management tasks, inventory, audits and disposals at their site
- Proactively refresh End of Life (EOL) systems
- Provision computer assets in the new hire on boarding process both onsite and remote
- Monitor and remediate client health (SCCM, Anti-virus and related)
- Supporting video & teleconferencing hardware
- Set-up and Removal of hardware and software
- Provide timely updates to our customers and tickets
- Enable accurate procurement requests and inventory management including auditing and reporting while maintaining our standards
- Accurately update and close tickets on time and within service levels
- Monitor support queue tickets and chat volumes daily
- Support the Knowledge base and ensure articles are accurate and update or flag to KB Manager for review
- Support video and teleconference technology, printers and various brands of hardware (Windows and Mac)
- Become a trusted advisor who consults with users on best practices and recommended courses of action
- Resolve issues confidently and quickly in an walkup IT lounge environment or remote chat sessions
- Learn, implement and train others on new technologies
- Support mobile Zebra scanners and Zebra label printers
- Other duties as assigned
Job Requirements:
- 2+ years of desktop support experience, preferably in a medium to large end user environment
- Be able to work from corporate office and remotely as schedule demands
- Knowledge of universal client image creation, management and testing
- Experience with ticketing systems, active directory, VPN solutions, WLAN, LAN and basic knowledge of TCP/IP
- Proven ability working with cross functional teams
- Knowledge of client and server operating systems, and machine architectures in a Windows environment.
- Knowledge of client and system architecture for Mac is preferred.
- Exceptional verbal and written communication skills focused on ensuring customer satisfaction.
- Proven problem-solving skills with an emphasis on quick problem resolution for a highly technical user base
- Keep abreast of technological changes/innovation and identify how they can be applied in support of company goals.
- Expertise in configuration and use of iOS and Android devices
- Clear written and verbal communication skills
- Proficient with Windows and Mac hardware and operating systems - Unix inux a plus
- Organized and time management
- Ability to multi-task
- Must lift up to 50lbs
- Flexible schedule
Skills
Desktop, Windows 10, Troubleshooting, Active directory, macos
Top Skills Details
Desktop,Windows 10,Troubleshooting,Active directory,macos
Additional
Skills & Qualifications
High level of ownership and initiative required as this is a sole technician site. Excellent customer service and very team oriented.
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of Louisville, KY.
Pay and Benefits
The pay range for this position is $25.00 - $27.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Louisville,KY.
Final date to receive applications
This position is anticipated to close on Jun 5, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive…
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