Senior Manager, Community Programs & Operations

Hacker One is a global leader in Continuous Threat Exposure Management (CTEM). The Hacker One Platform unites agentic AI solutions with the ingenuity of the world's largest community of security researchers to continuously discover, validate, prioritize, and remediate exposures across code, cloud, and AI systems. Through solutions like bug bounty, vulnerability disclosure, agentic pentesting, AI red teaming, and code security, Hacker One delivers measurable, continuous reduction of cyber risk for enterprises.

Industry leaders, including Anthropic, , General Motors, Goldman Sachs, Lufthansa, Uber, UK Ministry of Defence, and the U.S. Department of Defense, trust Hacker One to safeguard their digital ecosystems. Hacker One was recognized in Gartner's Emerging Tech Impact Radar: AI Cybersecurity Ecosystem report for its leadership in AI Security Testing and has been named a Most Loved Workplace for Young Professionals (2024).

Hacker One is at a pivotal inflection point in the security industry. Offensive security is no longer optional - it is the standard for forward-thinking companies that want to build trust and resilience in a world where AI-driven innovation and adversaries are moving faster than ever. With the industry shifting, Hacker One stands apart: we combine the ingenuity of the largest security research community with a best-in-class AI-powered platform, trusted by the world's top organizations.

Hacker One Values

Hacker One is dedicated to fostering a strong and inclusive culture. Hacker One is Customer Obsessed and prioritizes customer outcomes in our decisions and actions. We Default to Disclosure by operating with transparency and integrity, ensuring trust and accountability. Employees, researchers, customers, and partners Win Together by fostering empowerment, inclusion, respect, and accountability.

Senior Manager, Community Programs & Operations

Remote

Location:

Boston, MA;
Seattle, WA;
Austin, TX; or Washington, DC

Position Summary

As the Senior Manager, Community Programs & Operations, you will lead and scale Hacker One's global hacker community programs, owning the strategy, systems, and execution that help researchers grow, stay engaged, and deliver increasing value on the platform.

This role is foundational to making Hacker One the home for the world's best hackers by combining strong people leadership, scalable program design, and operational rigor. You will lead a small team of community professionals and contractors, prioritize the highest-impact investments, and build the workflows, cross-functional partnerships, and tooling requirements needed to grow and retain a thriving, high-performing global researcher community.

Success in this role means improving hacker satisfaction and retention, accelerating researcher progression across key cohorts, scaling flagship community programs, and strengthening the researcher side of the ecosystem in ways that improve marketplace health and deliver greater value to customers. You will play a critical role in building on the strong foundation of Community's existing programs, helping scale their impact through clearer lifecycle design, stronger operating discipline, and systems that support long-term growth.

This role requires a builder-operator who is innovative, energized by challenging the norm, and confident rolling up their sleeves to develop and execute creative solutions.

At Hacker One, we embrace a Flexible Work approach that gives us the freedom to do our best work while also fostering the connections and community that make us stronger. Reflecting this philosophy, this is a remote role targeted for candidates within ~50 miles of Boston, MA;
Seattle, WA;
Austin, TX; or Washington, DC. We believe this balance of proximity and flexibility gives Hackeronies the chance to occasionally come together - fostering collaboration, connection, and in-person moments that enrich our culture - while still preserving the benefits of remote work.

What You Will Do

Success in the Senior Manager role will be accomplished by delivering on the responsibilities below in alignment with the Values and Principles that define how we work at Hacker One.

Multiply Your Impact

Lead and develop a high-performing team of community professionals and contractors by creating clarity, accountability, and scalable ways of working. Build team capability, establish strong operating rhythms, and reduce single-threaded dependency through documentation, prioritization, and repeatable processes.

Own the Outcome

Own the strategy and execution of flagship community programs and lifecycle motions that drive hacker retention, satisfaction, progression, and long-term loyalty. Ensure Community investments are tied to measurable business outcomes, including stronger cohort progression, improved engagement quality, healthier retention of high-value researchers, and increased value for customers. Focus on attracting and retaining high-value researchers who drive meaningful security outcomes, not just…