Salesforce Support Administrator

Job#: 3034650

Job Description:

Salesforce Support Administrator

Location:

Fully Remote. Preference may be given to a candidate within 70 miles of the Monett, Springfield, Allen, or Charlotte office locations.

Employment Type:

8+ month Contract

Role Overview

This position provides frontline support to customers and vendors, delivering timely and accurate assistance with system access and authorization. This role focuses on resolving service inquiries, supporting user access through Multi-Factor Authentication, and maintaining customer satisfaction. The specialist will work within an Oracle People Soft system while managing requests and communicating with customers via phone and email.

Work Environment

This is a fully remote position. Preference may be given to a candidate within 70 miles of the Monett, Springfield, Allen, or Charlotte office locations. This position has two available shifts between 7am and 7pm CST: 9am-6pm CDT (3 positions) and 7am-4pm CDT (2 positions).

Key Responsibilities

* Serve as a primary point of contact for customer and vendor support inquiries.

* Assist users with access issues related to identity management, including Multi-Factor Authentication (MFA).

* Provide basic authorization support for portal access.

* Troubleshoot and resolve routine access and login-related issues in a timely and professional manner via phone and email.

* Process and manage service requests within the Oracle People Soft system.

* Respond to incoming support email requests.

* Communicate with team members and leadership using email and internal messaging platforms.

* Escalate complex issues to higher-level support teams as needed.

* Deliver customer service through clear communication and effective problem resolution.

* Perform other duties as assigned.

Required Qualifications

Experience:

2-3 years of experience in customer service, technical support, or help desk roles. Experience working with support systems or CRM tools (e.g., Salesforce, Oracle - Peoplesoft, or similar platforms).

Technical

Skills:

Basic understanding of Multi-Factor Authentication (MFA). Excellent verbal and written communication skills.

Preferred Qualifications

* Associate or bachelor's degree.

* Oracle Peoplesoft experience.

* Knowledge of user provisioning or access controls.

* Previous experience supporting financial services or fintech environments.

* Exposure to escalation workflows and tiered support models.

* Experience handling customer or vendor inquiries in a professional environment.

* Troubleshooting and problem-solving skills.

* Ability to manage multiple requests, prioritize work, and meet deadlines.

* Attention to detail and ability to follow defined procedures.

* Experience responding to and managing high-volume email-based support queues.

* Ability to quickly learn new systems and adapt to evolving processes.

Compensation & Benefits

The pay rate for this position is between $25.00 and $32.00 per hour. A comprehensive benefits package is available to eligible employees.

We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Apex uses a virtual recruiter as part of the application process.  for more details.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or .

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including Clearly Rated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process.  for more details.

Everforth Apex Benefits Overview:
Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a Support Linc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.

In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership…