Applications Analyst II; Dorothy Comfort - Home Health & Hospice - Remote Job Fall River Massachusetts USA,IT/Tech

Position: Applications Analyst II (Dorothy Comfort - Home Health & Hospice) - Remote

Position Title

Applications Analyst II

Hours

40 hours per week;
Monday through Friday

Location

Remote

Travel & On‑call Requirements

Minimal travel to Massachusetts required. On‑call rotation is required one week per month.

Job Profile Summary

This role focuses on the design, development, and implementation of information technology (IT) solutions to meet the organization’s needs through new and existing applications, systems architecture, network systems, applications infrastructure, and the management of the IT infrastructure. The role also includes client applications support duties such as designing, developing, implementing, updating internal IT applications, coding, testing, debugging computer programs, and preparing systems documentation and training.

It is a professional individual contributor role that may direct the work of other lower‑level professionals or manage processes and programs, with a majority of time spent overseeing design, implementation, or delivery of processes and policies using specialized knowledge and skills usually acquired through advanced education.

Job Overview

Perform IT application implementation, optimization, and support activities. Work on moderately complex to complex applications that are critical to operations. Work independently with minimal technical guidance and lead small to medium‑size complex projects with oversight.

Minimum Qualifications

High school diploma or equivalent and eight (8) years of relevant experience
Associate degree in information technology, finance, clinical field, or related field and six (6) years of relevant experience
Bachelor’s degree in information technology, finance, clinical field, or related field and four (4) years of relevant experience

Duties and Responsibilities

Develop detailed understanding of application functionality by working with senior staff, attending training, and/or reading documentation.

Collaborate with end users to understand and define requirements.

Use technical and analytical skills to determine the best approaches to tailoring systems to meet individual requirements.

Build and configure systems to meet requirements, using available application tools.

Create documentation of custom builds as appropriate.

Develop test scenarios based on requirements.

Execute testing and identify issues.

Research and resolve issues.

Provide input to application implementation event plans.

Provide support during application implementation events, including occasional off‑hours support.

Lead small to medium‑size complex projects with oversight.

Build enhancements to current functionality using application tools.

Participate in detailed testing of software updates and upgrades.

Respond to issues reported by users; research and resolve issues in a timely fashion.

Provide excellent customer service: communicate in a friendly and professional manner, empathize with users on system issue impacts, and set appropriate expectations on issue resolution.

Participate in after‑hours on‑call support rotation, troubleshooting and resolving system issues escalated by the Help Desk.

Collaborate with vendor support personnel to research and resolve vendor product issues.

Participate in vendor user groups and online listservs, and review contents of vendor updates, to ensure optimization of the capabilities of the assigned applications.

Participate in cross‑training, as a trainer and a learner, for personal development and to ensure adequate secondary coverage on all applications.

Physical Requirements

Frequent sitting, occasional standing & walking, and lifting of 5‑10 lbs.

May be required to travel to a healthcare site or other designated location.

Mental requirements will be intense at times with involvement in many concurrent multi‑faced projects.

Manual dexterity using fine hand manipulation to operate a computer keyboard or related equipment.

Ability to see computer screens, monitoring equipment, and reports.

Skills & Abilities

Excellent customer service orientation and good communication skills.
Ability to be flexible with changing priorities, initiatives, and tasks.
Ability to work within a team and to be successful in a team environment.
Skilled at supporting applications in a healthcare environment.
Knowledge and ability to clearly explain findings and answer questions about the work.
Communicate complex information in a way that users can understand.
Ability to interpret data and find meaningful information from it; find patterns in data and determine its meaning.
Ability to analyze a situation and make decisions based on the information available.
Ability to find the cause of issues, develop strategies to resolve them, find ways to improve processes, and develop new methods.
Ability to understand the needs of the organization and how to meet those needs.

Pay Range

$84,300.22 - $

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