Senior Support Engineer | Remote

Position: Senior Support Engineer | Remote | US
The AI orchestration of your wildest imagination.

n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we're changing the way people bring systems together and scale ideas for impact.

Since our founding in 2019, we've grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we've:

• Cultivated a community of more than 650,000 active developers and builders
• Earned 188+ Git Hub stars, making us one of the world's Top 40 most popular projects
• Backed by top investors, from Sequoia's first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation

That's the company we've built. Now we'd love to see what you can build. If you're applying, try n8n out - whether you're technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register.

We're in a defining moment of an incredible journey. Come and build with us.

We are hiring Support Engineers at both IC2 and IC3 levels. The level will be determined based on experience and interview performance.

As a Support Engineer at n8n, you will help ensure that all of our users, from enterprise customers to community members, have a best-in-class support experience. You'll troubleshoot complex technical issues, collaborate with engineering, and help scale the support function through documentation, tooling, and knowledge sharing.

You will develop deep expertise in the low-code and AI automation landscape while helping shape how we deliver world-class technical support.

Location: Remote, United States. Candidates must be based in one of the following states: California, Massachusetts, Virginia, New York, New Jersey, Florida, or Texas.

This role is specifically being hired to provide night shift coverage for one of the following schedules: Monday-Friday, 16:00-00:00 PST or Wednesday-Sunday, 16:00-00:00 PST.

What you'll do

• Provide technical support to users via tickets, chat, and community forums
• Diagnose and troubleshoot issues related to n8n workflows, integrations, and performance
• Investigate and reproduce complex technical issues across the n8n ecosystem
• Collaborate with Engineering and Product teams to escalate, triage, and resolve product issues
• Create and maintain documentation, FAQs, and knowledge base articles
• Identify recurring issues and propose improvements to product reliability and user experience
• Contribute to the community by answering questions and sharing best practices
• Document troubleshooting workflows and build internal playbooks
• Help improve support tooling and resolution efficiency

Core requirements (IC2 & IC3)

• Strong troubleshooting and problem-solving skills
• Experience debugging APIs, integrations, webhooks, and authentication flows
• Solid understanding of networking fundamentals (DNS, HTTP/HTTPS, TCP/IP)
  Experience working with JavaScript, Node.js, or similar technologies
• Experience with Docker or containerized environments
• Strong written and verbal communication skills
• Passion for helping users and improving product usability

Senior Support Engineer

You may be hired at IC3 if you bring deeper experience solving complex production issues and helping scale support systems.

Typical profile:

• 5+ years in technical support, customer-facing engineering, or similar roles
• Strong experience troubleshooting complex production environments
• Deep understanding of workflow automation, APIs, and integrations
• Strong knowledge of Node.js environments and containerized deployments
• Experience collaborating closely with engineering on complex technical issues
• Ability to identify systemic issues and drive improvements in product reliability and support processes

Support Engineer

You may be hired at IC2 if you are developing deeper technical expertise and growing into complex troubleshooting ownership.

Typical profile:

• 3+ years in technical support, solutions engineering, or similar roles
• Experience debugging workflow automation systems and integrations
• Familiarity with cloud platforms (AWS, GCP, Azure) and Linux fundamentals
• Ability to investigate complex issues and collaborate with engineering for resolution
• Experience documenting troubleshooting steps and improving support knowledge bases

Nice to have:

• Experience with workflow automation tools (Zapier, Make, Airflow)
• Observability tools such as Grafana, Datadog, or Prometheus
• Familiarity with authentication protocols (OAuth2, OIDC, SAML, JWT)

n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

We can sponsor visas to Germany; for any other country, you need to have existing…