Workstation Specialist; PSASC

Position: Workstation Specialist (PS3 A4 SC3)
Fully remote position, but selected candidate or their vendor is required to report onsite at the start and the end of the contract to inventory and confirm the condition of Commonwealth issued equipment.

Job Description:

Our client is seeking a Workstation Specialist () to support IT operations in District
7. This role requires providing technical support and hands-on assistance in workstation deployment, maintenance, and troubleshooting within the agency's IT infrastructure.

Responsibilities:

• Install, configure, maintain, and troubleshoot desktop and laptop computers, printers, and peripherals.

• Support the rollout of new hardware and software as required by the agency.

• Perform imaging of workstations using standardized tools and procedures.

• Resolve issues with operating systems, hardware components, and application software.

• Maintain accurate records of asset deployments and service requests.

• Work collaboratively with IT teams and PennDOT personnel to ensure smooth workstation operations.

Required Experience:

• 3+ years of experience providing technical support in a workstation or desktop support role.

• Experience with Windows operating systems (installation, configuration, and troubleshooting).

• Knowledge of imaging software and remote desktop support tools.

• Familiarity with ticketing systems for incident tracking and resolution.

• Strong customer service and communication skills.

Preferred Qualifications:

• Experience supporting state or local government IT environments.

• Certifications such as CompTIA A+, Network+, or similar are a plus.