Director, Infrastructure Communications

Position Title:

Director, Infrastructure Communications

Time Type:
Full time

Position Summary and

Qualifications:

The Director of Infrastructure Communications is a pivotal leader responsible for shaping and securing the University's critical connectivity landscape. Operating across three physical campuses, this strategic role drives the architecture and modernization of our next-generation enterprise networks and unified communications.

In this role, you will lead, mentor, and grow a dedicated infrastructure communications team to deliver robust, scalable, and high-performing services for the entire University community. Beyond maintaining day-to-day reliability, you will spearhead key technology projects-ranging from advanced firewall and wireless deployments to integrating modern automation and telecommunications systems.

This is a hybrid leadership role based out of our Hawk Hill (Philadelphia) campus, requiring regular onsite presence across our physical locations with a flexible remote work schedule.

Required Attachments: List of at least (3) professional references; a resume/CV; and a cover letter in the Application Supporting Materials field. Do not submit application until all documents are attached.

As attention to detail is critical. To demonstrate this, please start your cover letter with the phrase: 'Confirming on-site availability for Saint Joseph's University in Philadelphia.' Applications without this specific phrase may not be considered further.

Essential Duties and Responsibilities:

Strategic Planning & Leadership

• Provide vision, direction, and oversight to the Infrastructure Communications teams, including staff selection, mentorship, professional development, and performance management.
• Establish, test, and maintain robust Disaster Recovery (DR) and Business Continuity Plans (BCP) for all critical network and telecommunications services.
• Develop cost estimates, provide technical specifications, attend project meetings, and develop test procedures for projects impacting the network infrastructure, telecommunications services, and security.
• Lead system reconfigurations and upgrades for telecommunications and network systems.
• Manage system and service planning, budgeting, and procurement processes for both network and telecommunication services.
• Lead Green IT initiatives by optimizing power and cooling within network infrastructure, managing efficient hardware life cycles, and reducing the department's carbon footprint.
• Manage processes and staff to evaluate, recommend, and implement technologies to facilitate the delivery of data, voice, and video services that traverse the campus network.
• Perform capital and operational budget planning and oversight for Infrastructure Communications units and coordinate necessary purchasing.

Network Infrastructure & Operations

• Function as a key technical leader and project manager for the wired/wireless network infrastructure across three physical locations, numerous buildings, and software-defined cloud services.
• Supervise Network staff and oversee work related to the operational management, security, and maintenance of wired/wireless network infrastructure, including site-to-site/VPN connections.
• Oversee core network routing infrastructure management, network system performance/utilization analysis, troubleshooting, and planning for growth and security.
• Utilize predictive network analytics and AIOps tools for proactive monitoring, anomaly detection, and automated remediation of connectivity or performance issues.
• Diagnose, troubleshoot, and resolve performance, connectivity, and related network problems (on-site and remotely).
• Manage network software, hardware, and reporting tools for configuration, troubleshooting, compliance, and performance analysis.
• Lead the evaluation, deployment, and ongoing management of Software-Defined Wide Area Networking (SD-WAN), DNS, DHCP, and IPAM across the multi-campus footprint to optimize traffic routing and enhance redundancy.
• Manage power and environmental systems supporting the network infrastructure.
• Design and enforce strict network segmentation and micro-segmentation strategies for the secure onboarding, isolation, and management of campus-wide Internet of Things (IoT) devices.

Telecommunications Infrastructure & Operations

• Oversee Telecommunication operations including IP-enabled PBXs, voice/unified messaging, call accounting, directory maintenance, call recording, e-911/c-911/PSAP, Emergency Notification, and related systems.
• Lead the strategic roadmap, deployment, and lifecycle management of cloud-based Unified Communications as a Service (UCaaS) platforms to modernize legacy PBX infrastructure.

Vendor Management & Service Delivery

• Manage vendor relationships, develop RFPs, conduct contract negotiations, and manage procurement/contracts for telecommunications, networking, and cabling services.
• Manage inside and outside cabling plant for data, voice, and campus television; supervise related cabling projects.
• Supervise the process for community…