Senior Patch Management Analyst

Job Summary

Governs patch management processes and improves reporting efficiency through independent oversight and planning for the defined set of onboarded CI types within the Patch Management scope. Responsible for the content, publication, communication, and clarification of Patch Management standards, policies, procedures, Knowledge‑Base Articles (KBAs) and related SharePoint resources. Serves as the point of contact for internal and external questionnaires and regulatory queries related to Patch Management.

• Serves as a subject matter expert (SME) for Patch Management processes and procedures, maintaining accuracy, completeness and integrity.
• Develops and maintains patch management policies, procedures, and schedules that align with security requirements and minimize operational impact.
• Leads the onboarding, updating and decommissioning of Patch Management CIs.
• Plans, monitors and deploys security patches and updates to servers, workstations, and applications.
• Collaborates with Cybersecurity and other IT organizations to evaluate vulnerabilities, prioritize remediation efforts, and ensure timely patching of critical systems.
• Generates comprehensive dashboards and reports on patch compliance, system status, and vulnerabilities, and communicates findings to stakeholders.
• Provides guidance and mentorship to other team members on patch management with best practices and tools.
• Ensures all patching activities comply with organizational security policies, industry standards, and relevant regulations.

• Minimum 5 years progressive experience in an IT role, cybersecurity with a focus on patch management and configuration management.
• Experience with vulnerability scanning tools and security frameworks.
• Exposure to Service Now Vulnerability Management processes and data model.
• Exposure to Open Text CMDB (or similar) is required.
• Strong analytical, problem‑solving, and risk assessment skills.
• Ability to write SQL statements;
  Service Now uCMDB experience is a plus.
• Proven ability to lead projects, mentor junior staff, and communicate technical information effectively.

• Bachelor’s Degree:
  Business, Computer Science, Data Science, Information Systems or related field (required).
• ITIL Foundation – preferred.
• CMDB Fundamentals – preferred.
• CompTIA Security+, ISC2 Certified in Cybersecurity – bonus.

Taylor, TX – Employees must be on‑site at least 2 days per week, or as needed. Remote work is from Texas residence; on‑site schedules may be flexible as directed by management.

Expected Salary Range: $120,000 - $165,000. ERCOT offers an excellent benefits package, including health, dental, vision, life insurance, disability insurance, retirement savings, and more.

ERCOT is firmly committed to equal employment for all qualified persons without regard to race, sex, medical condition, religion, age, creed, national origin, citizenship status, marital status, sexual orientation, physical or mental disability, ancestry, veteran status, genetic information or any other protected category under federal, state or local law.