IT Architect - Software

Overview

Essential Duties and Responsibilities:

Oversee and interface with the developers to design, develop, test and implement critical functionality and POCs. Work with clients to create strategies and frameworks. Architect and design application solutions. Guide developers. Provide hands-on development support. Design software components from business requirements. Document and diagram application functionality from business requirements.

• Own end-to-end platform architecture across ITSM, ITOM, ITAM, SPM, CMDB, and App Engine.
• Define and maintain technical standards, design patterns, and architectural guardrails.
• Translate business and ITSM/ITIL requirements into scalable Service Now solution designs.
• Review and approve solution designs, data models, integrations, and custom application architectures.
• Serve as the final technical escalation point for complex platform decisions.
• Evaluate new Service Now capabilities and recommend adoption aligned with platform health and roadmap.
• Partner with stakeholders to develop architecture strategies and implementation frameworks.
• Produce and maintain architecture diagrams, design artifacts, and technical documentation.
• Mentor and lead other developers.

• Perform hands-on JavaScript development including Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer logic.
• Lead development of complex or high-risk components.
• Build and support custom applications using Service Now App Engine.
• Review, refactor, and optimize developer code for architectural alignment and performance.
• Support POCs, upgrade remediation, and complex defect resolution.

• Lead requirements analysis and gap assessments for enterprise implementations.
• Design deployment strategies aligned with ITSM and ITIL frameworks.
• Provide architectural oversight for integrations and data flows.
• Ensure upgrade readiness through regression planning and technical validation.
• Maintain audit-ready technical documentation.
• Support SDLC governance and continuous improvement across the platform.

• 7+ years enterprise IT experience.
• 2+ years Service Now architecture and implementation leadership.
• Proven success leading large-scale Service Now implementations and upgrades.
• Expertise across ITOM, ITAM, SPM, GRC, and CMDB.
• Strong proficiency in server-side and client-side JavaScript.

• Service Now Certified System Administrator (CSA).
• One or more Service Now Implementation Specialist certifications.

• High School Diploma or GED required
• Must reside in the U.S.
• Must be a U.S. citizen.
• Must be able to pass a criminal background check.
• Must not be delinquent or in default on any federal student loans.
• Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
• Final suitability determination is the sole discretion of the Department of Education/Federal Student Aid.
• Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus.

• Hardwired internet (ethernet) connection
• Internet download speed of 25mbps or higher
• Private work area and adequate power source

• Bachelor’s degree in related field or equivalent combination of education and experience.
• 7-10 years of relevant professional experience required.

EEO Statement:
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency:
Maximus compensation is based on various factors including job location, education, training, experience, travel, market and internal value analysis. Annual salary is just one component of Maximus's total compensation package. Other rewards may include incentives and program-specific awards. Maximus provides a variety of benefits including health insurance, life and disability insurance, a retirement savings plan, paid holidays and paid time off.

Compensation ranges may differ based on contract value but will be commensurate with duties and experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds.

Accommodations:
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process. If you require assistance, please contact People Operations at