IT Services Engineer III

Overview

IPSY is the beauty industry’s platform connecting brands, creators, and consumers through its memberships. IPSY is a remote-first company with opportunities to work from anywhere in states where IPSY has established a business presence.

As an IT System Administrator, you will join our corporate IT team to provide dedicated on-site support to our Kansas City (Belton, Missouri) warehouse. You will be the on-site IT presence in KC, responsible for day-to-day support to users, the warehouse infrastructure, and local network and server environments. You will also assist the corporate IT team with projects and ongoing initiatives as required.

This role reports to a Senior Engineering Manager and is based onsite in Belton, MO (Kansas City area).

• Serve as the primary on-site IT presence at our 750,000-square-foot KC warehouse, providing hands-on support to warehouse and corporate users.
• Maintain and troubleshoot warehouse hardware including monitors, scan guns, printers, and other peripherals critical to daily operations.
• Support and help administer local infrastructure:
  Windows Server, Veeam Backup & Replication, and Cisco Meraki networking.
• Manage and troubleshoot Meraki Wi-Fi across the warehouse floor and offices, ensuring reliable connectivity in a large industrial environment.
• Provide basic to intermediate end-user software and hardware support across Windows, macOS (including Mac Books), and Chrome OS.
• Identify opportunities to automate manual or repetitive IT processes, and leverage AI tools to improve efficiency, response time, and overall support quality.
• Contribute to, and lead, IT projects and initiatives by partnering with the broader IT team on rollouts, upgrades, and infrastructure improvements.
• Respond to, and resolve, IT support tickets, meeting SLAs defined in the IT support framework.
• Escalate complex issues to the next level of support for timely resolution.
• Coordinate with the Service Desk to ensure front-line support needs are communicated and operationalized.
• Serve as a liaison with hardware and IT services providers.
• Handle password resets and account unlocks across multiple applications.
• Assist with employee onboarding and offboarding.
• Partner closely with the broader corporate IT team (based in Miami, FL, Santa Monica, CA, and Argentina) on cross-functional projects.

We are placing strong emphasis on attitude, potential, hunger for automation, and willingness to learn. The right person is curious, resourceful, takes ownership, and is comfortable working independently while staying connected to a remote team. Technical depth matters, but so do the ability to figure things out, ask good questions, embrace AI and automation, and grow with the role.

• A great attitude and a genuine eagerness to learn, test, and try new things.
• A natural hunger for automation: looking for ways to eliminate manual work, streamline processes, and scale yourself through tooling.
• Comfort and curiosity around AI tools, with a desire to apply them to IT support, troubleshooting, documentation, and day-to-day workflows.
• Strong problem-solving instincts and the ability to work resourcefully and independently on-site.
• Experience or solid foundational knowledge in Windows Server administration.
• Experience or solid foundational knowledge in Cisco Meraki networking and Wi-Fi.
• Experience troubleshooting hardware and software issues related to corporate IT infrastructure.
• Familiarity with networks and Wi-Fi in larger or industrial environments.
• Hands-on experience supporting Windows, macOS / Mac Books, and Chrome OS.
• Basic support and troubleshooting for Android and iOS.
• Experience with Google Workspace.
• Experience with Jira, Linear or a similar ticketing system.
• Strong communication skills and a customer-service mindset.

• Experience in logistics or warehouse environments.
• Hands-on experience administering and supporting Windows environments at scale (in lieu of formal certifications).
• Hands-on experience supporting macOS and Mac Book fleets in a business or enterprise setting.
• Experience working in an enterprise IT setup.
• Experience building automations or…