VP, Field & Partner Enablement

Overview

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed.

Join the team and create the future of customer experience together.

VP, Field & Partner Enablement Revenue Operations

Location:

United States |

Reports to:

SVP, Revenue Operations

The Vice President, Field & Partner Enablement defines and leads the global enablement strategy for Genesys. Reporting to the SVP, Revenue Operations, this role operates at the intersection of Sales, Product, Marketing, HR, Customer Success, and Revenue Operations to equip the sales organization with the capabilities, knowledge, and tools required to succeed in a rapidly evolving customer experience market. This leader shapes how sellers understand, position, and deliver value across target markets, ensuring alignment with company strategy, operational excellence, and customer needs.

The role is responsible for building a high-performing, scalable enablement function that drives productivity, improves pipeline quality, and supports predictable revenue growth.

• Define and execute a global sales enablement vision and multi-year strategy aligned to Genesys business objectives.
• Accelerate time to productivity for new hires and improve overall sales effectiveness.
• Increase pipeline quality, conversion rates, and average deal size while expanding share of wallet.
• Partner with executive leadership to translate business strategy into actionable enablement priorities.
• Act as a thought leader on modern selling approaches, including value-based selling, consultative selling, and solution-led engagement.
• Align cross-functionally with Sales, Product, Marketing, Customer Success, and HR to drive consistency and impact.
• Lead and develop a high-performing global enablement organization, including regional and functional leaders.

• Lead enablement strategy to support product adoption and ensure effective articulation of Genesys CX value propositions.
• Enable leaders to coach teams toward consistent selling excellence.
• Build scalable frameworks for selling complex and evolving CX solutions, including use-case selling, outcome-based narratives, AI-driven solutions, and trust and compliance positioning.
• Drive organizational and partner readiness to support continuous product innovation cycles.

• Operationalize and scale value-based selling and leadership frameworks across global sales roles.
• Embed AI-powered enablement tools and learning systems to personalize development and drive measurable outcomes.
• Design programs that enhance seller productivity, capability, and long-term performance.

• Establish a unified approach to sales playbooks, messaging frameworks, and customer engagement models.
• Simplify and clarify how complex solutions are communicated to customers.
• Deliver modern, scalable learning experiences, including AI-powered coaching, simulations, role-based training, and on-demand content.
• Ensure enablement resources are accessible, intuitive, and embedded within seller workflows.

• Required
  : 10 or more years of experience in Sales, Sales Enablement, Partner Enablement, or Go-To-Market leadership within SaaS or technology organizations.
• Proven experience operating at enterprise scale with global responsibility.
• Demonstrated success leading transformational initiatives (e.g., new product launches, business model evolution, or major go-to-market changes).
• Experience influencing executive stakeholders, including C-level leaders.
• Strong track record of building and scaling strategic programs with measurable business impact.
• Ability to operate effectively in ambiguous and evolving environments.

• Preferred
  :
  Deep understanding of modern SaaS and AI-driven go-to-market strategies.
• Exceptional communication and storytelling skills, particularly for complex technologies.
• Strong organizational design and leadership capabilities.
• Experience driving cross-functional alignment in global organizations.

Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $ - $

Benefits:
Medical, Dental, and Vision Insurance. Telehealth coverage. Flexible work schedules and work from home opportunities. Development and career growth opportunities. Open Time Off in addition to 10 paid holidays.…