IT Help Desk Specialist; Tier 1 – Windows & Remote
Remote / Online - Candidates ideally in
Reno, Washoe County, Nevada, 89550, USA
Listed on 2026-06-03
Reno, Washoe County, Nevada, 89550, USA
Listing for:
ADAMS AND ASSOCIATES INC
Remote/Work from Home
position Listed on 2026-06-03
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, Desktop Support, IT Support
Job Description & How to Apply Below
ADAMS AND ASSOCIATES INC is seeking a Help Desk Technician in Reno, Nevada. This role provides Tier 1 and some Tier 2 support, primarily focusing on desktop and laptop assistance for internal staff. The ideal candidate will have a strong customer service ethic and handle technical issues efficiently.
Responsibilities include performing network troubleshooting, tracking helpdesk requests in Zendesk, and providing proactive communication to users. Qualifications include a four-year degree or equivalent helpdesk experience, preferred Windows support skills, and rapid problem-solving abilities.
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