Field Service Technician

Overview

Braver Technology, a New Charter company, is seeking an experienced L1/2 Field Engineer to join our IT Staff. This is a full-time position with an excellent benefits package and room for growth. Candidate must be in commutable distance to the Rhode Island / Southeastern MA area. The L1/2 Field Engineer will service client sites three days a week on average, with work from home or the office, and local travel to clients is required.

• Provide on-site and remote support to clients in the Rhode Island / Southeastern MA area, handling issues from simple desktop configuration and network troubleshooting to firewall implementation and Windows Server / Azure related support.
• Support Windows Servers, LAN/WAN, TCP/IP, Network Security, VPN connections, software upgrades and implementations, network devices, backups and disaster recovery plans.
• Communicate effectively with clients via phone and email, respond promptly to requests, explain resolutions, and provide professional guidance.
• Actively contribute to the development and maintenance of IT support processes by identifying infrastructure needs and providing feedback for development.

• 3-5 years of experience in a desktop and server support environment and IT field work.
• Connect Wise and RMM experience is strongly preferred.
• Ability to work closely with executives and build/maintain strong professional relationships with clients.
• Experience with Microsoft platforms (Azure, M365, Active Directory, Windows) and familiarity with servers, routers, switches, firewalls, VPNs.
• Knowledge of networking principles (TCP/IP, DNS, DHCP, LAN/WAN) and experience installing, troubleshooting, and maintaining peripherals (scanners, printers, etc.).
• Understanding of standard IT security practices (virus remediation, firewalls, phishing, etc.).
• Nice-to-have: basic Apple/macOS/iOS troubleshooting, virtualization, MCSE or MCSA, backup and disaster recovery concepts.

Typical schedule:

8:30 AM – 5:00 PM Eastern Time with a one-week on-call rotation after the initial period in the role. Mileage is reimbursed; local travel to client sites is required.

New Charter Technologies serves small-to-medium sized businesses across North America with technology solutions. We are committed to growing our people through learning initiatives, benefits, and career development. We value diversity and inclusive hiring practices, and we strive to develop fulfilling career paths for all contributors at New Charter Technologies.

New Charter Technologies is committed to creating an inclusive environment and is an equal opportunity employer. We recruit, employ, train, compensate, and promote regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.