Director-Technology Delivery and Operations

Overview

We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries serves more than 3.5 million individual, small business and institutional clients, and we operate through Ameriprise Financial, Columbia Threadneedle Investments and River Source Insurance and Annuities.

• Strategy, Roadmap & Business Alignment:
  Partner with business leaders to translate business strategy and priorities into technology strategy, operating plans, and multi-year delivery roadmaps. Balance delivery investments and operational sustainability, including cost, risk, asset health, security, and architectural alignment. Provide cost, feasibility, and value trade-off analysis to support prioritization and funding decisions.
• Technology Delivery:
  Lead delivery of technology solutions and enhancements, ensuring commitments for scope, schedule, cost, quality, and risk are met. Oversee release planning, change management, and deployment activities to minimize business disruption. Ensure solutions meet architectural standards, SDLC requirements, and regulatory expectations. Coordinate across multiple concurrent initiatives and resolve delivery risks and dependencies.
• Production Support & Operational Excellence:
  Own production support outcomes for assigned applications and services, including availability, performance, incident management, and remediation. Lead response to major and critical incidents with timely service restoration, executive communication, root-cause analysis, and permanent fixes. Establish and mature operational processes, service metrics, and continuous improvement plans aligned to ITIL and best practices. Drive proactive identification of recurring issues, service gaps, and improvement opportunities.
• Vendor, Partner & SLA Management:
  Manage strategic vendor and partner relationships across delivery and operations. Establish, monitor, and enforce SLAs and delivery expectations. Ensure vendor resources follow standards, methodologies, and quality requirements. Partner with procurement to manage contracts, performance, and cost effectiveness.
• Financial & Resource Management:
  Own budget and financial planning for delivery initiatives and production services, including vendor contracts. Optimize resource strategies to balance speed, quality, cost, and resilience. Forecast and manage spend with transparency and accountability.
• People Leadership & Organizational Effectiveness:
  Lead and develop an organization spanning delivery and production support. Build capabilities across engineering, operations, and service management; drive performance management, talent development, succession planning, and engagement. Foster a culture of accountability, collaboration, and continuous improvement.
• Governance, Risk & Standards:
  Champion adoption of enterprise standards, ITIL practices, SDLC, and operational controls. Ensure compliance with security, risk, audit, and regulatory requirements. Translate technical risks into clear business impacts and mitigation options for senior leaders.

• Bachelor’s degree (4 years) in Computer Science, Engineering, MIS or related field; or equivalent work experience.
• 7-10+ years of increasing responsibility in the delivery and operations of technology products/services.
• 3-5+ years of leadership experience, including leading technical teams and delivering projects within a quality management framework.
• 2-3+ years of experience in managing budgets (departmental and/or project).
• Strong verbal and written communication skills with the ability to convey technical information to non-technical audiences.

Applicants must have a valid work authorization that does not require visa sponsorship for employment in the United States.

We are a client-centric, relationship-based business. Working in person is foundational to collaboration and results. The role requires in-office time: employees work in the office at least four days per week, with flexibility to work from home one day per week. Some roles…