ServiceNow Certified Technical Architect

GovCIO is currently hiring for a Service Now Certified Technical Architect to lead the architecture, design, and implementation of an enterprise-scale Service Now CMDB solution for the U.S. Coast Guard (USCG). This technical role focuses on driving platform governance, mapping complex federal requirements to platform capabilities, and providing hands-on technical leadership across multiple platform areas. This is a remote position.

The Service Now Certified Technical Architect (CTA) will lead the architecture, design, and implementation of enterprise‑scale Service Now solutions in support of a USCG program. This role provides hands‑on technical leadership and implementation across multiple platform areas including ITSM, ITOM and ITAM with a primary focus on CMDB implementation.

• Lead the architecture, design, implementation, tuning, and troubleshooting of the Service Now CMDB

• Develop models and architectural guidelines..

• Identify and translate and business requirements into architectural blueprints

• Work directly with business stakeholders to identify, analyze, and map requirements to Service Now capabilities.

• Serve as the technical SME for IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), CMDB and CSDM.

• Design and implement integrations using Integration Hub, REST APIs, and custom spokes.

• Lead platform governance, ensuring alignment with best practices and federal security standards.

• Guide developers and administrators on technical design, configuration, and implementation.

• Produce and maintain technical design documentation, architectural diagrams, and configuration standards.

• Work closely with Program Managers, Product Owners, and Stakeholders to support roadmap planning, backlog refinement, and solution delivery.

• Professional Attributes
  • Excellent interpersonal, communication, and organizational skills
  • Ability to work collaboratively in agile team environments and directly with customers
  • Self‑starter who can work independently with minimal oversight
  • Flexible and dependable, able to adapt to program needs
  • Ability to quickly learn new technologies and products

High School Degree with 12+ years of IT experience (or commensurate experience)

Required Skills & Experience

• Certifications:
  
  Service Now Certified Technical Architect (CTA).
• 8+ years of experience with Service Now architecture, configuration, workflow development, and platform enhancements.
• 8+ years of experience implementing CMDB configuration, integration, tuning, and troubleshooting.
• Deep understanding of overall Service Now platform architecture.
• Technical expertise using Service Now App Engine Studio, Flow Designer, Integration Hub, Predictive Intelligence.
• Strong working knowledge of CMDB and CSDM.
• Extensive hands-on Service Now scripting experience to implement and resolve issues with:
  • Discovery Probes to force the correct pattern
  • Discovery Patterns to address pattern issues
  • ETL of Service Graph Connectors
  • Handling additional fields added to a data pull from a management system (such as Tanium) and updating the service graph connector to handle new fields
• Updating identification rules to eliminate duplicate values
• Updating reconciliation rules to prevent certain fields from changing (serial number, model)
• Demonstrated Service Now integration experience with several of the following Service Graph Connectors:
  • SCCM
  • Tanium
  • Solar Winds
  • Dynatrace
  • Active Directory
  • MS Intune
  • Azure
  • AWS
  • Cisco Intersight
• Implementation of Cloud-based discovery schedules
• Implementation of Network-based discovery schedules
• Ability to build custom REST API integration into Service Now from other management systems
• Experience establishing and executing platform governance
• Experience with Agile, Dev Ops, and CI/CD pipelines integrated with Service Now.

Clearance Required:

Active Secret Clearance

Preferred Skills & Experience

• Prior experience supporting U.S. Coast Guard (USCG) or Department of Homeland Security (DHS) enterprise platform modernization programs.
• Advanced professional attributes including working collaboratively in agile teams, working independently with minimal oversight, and communicating with customers.
• Advanced certifications such as Service Now Certified System Administrator (CSA) or Service Now Certified Application Developer (CAD).
• Advanced knowledge of DoD 8570 Baseline Security standards, holding credentials such as Security+ CE, SSCP, CND, or CCNA Security.