CRM Architecture Manager

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide.

ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.

• Architect and lead CRM transformation programs for healthcare clients.
• Develop CRM assets, accelerators, and best practices for client engagements.
• Provide strategic guidance on Veeva CRM solutions.
• Collaborate with C-suite and senior stakeholders to define CRM roadmaps.
• Drive business development through client engagements and strategic proposals.
• Stay updated on emerging CRM trends, particularly within Veeva ecosystems.
• Mentor junior consultants and contribute to knowledge development within ZS.
• Have a significant direct client interaction, managing multiple projects simultaneously.
• Deeply understand client’s business challenges and provide thought leadership in addressing issues. Work proactively to bring the best of ZS expertise to the client(s).
• Work with onshore and offshore teams to develop price estimates, plan capacity, and coordinate delivery of the end-to-end technology capability.
• Collaborate with other ZS internal expertise teams – Architects, Validation/testing, etc. – to ensure best-in-class technology solutions.

• Bachelor's/Master's degree with specialization in Computer Science, MIS, IT or another computer-related discipline.
• 8+ years of hands-on IT services or consulting industry experience leading medium-large scale technology solution delivery engagements.
• Experience with Veeva products including but not limited to Clinical, Regulatory, Safety, Quality, Commercial, Medical, CRM Suite, Medical Suite, and Vault. Minimum 5 years of experience leading large delivery teams.
• Ability to effectively manage multiple projects at the same time.
• Experience in leading and building POV on new technology or problem solving, innovation to build firm intellectual capital.

• Represent ZS at industry events, conferences, and thought leadership initiatives.
• Develop internal training and capability-building programs related to CRM transformation.
• Engage in cross-functional initiatives to drive innovation within ZS.

• Cross-functional skills development & custom learning pathways.
• Milestone training programs aligned to career progression opportunities.
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions.

At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well‑being, financial future, time away, and professional development. With robust skills‑building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you’ll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community.

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.