IT Application Support Analyst

Job Details:
Level: Entry

Job Location:

NEEA - Portland, OR 97204
Job Type: Full Time
Salary Range: $70,000.00 - $80,000.00 per year
Travel:
Negligible

Shift: Day
Category:
Information Technology

NEEA has a number of traditional enterprise systems and a range of smaller technical solutions that meet specific department, team, or program-area business needs. The IT Application Support Analyst I works with NEEA staff to support and develop effective solutions to meet their needs.

This position is based in the Portland, OR metro area and requires a hybrid work location. The role requires at least 2 days per week onsite at the NEEA office. Candidates must be eligible to work in the US; NEEA does not sponsor visas or provide remote work outside the US.

• Provides technical product support to staff.
• Troubleshoots problems, identifies solutions, and resolves technical issues identified.
• Provide formal and ad‑hoc instruction and orientation for new staff members as needed and in the resolution of supporting staff.
• Monitor, manage and perform maintenance activities.
• Design and deploy new SharePoint sites, Power Automate workflows and Teams setup.
• Develop effective user‑level job‑aid and technical reference documentation.
• Help implement, monitor, and enforce IT‑related processes, procedures, and practices.
• Assist with other IT activities on an as‑needed and/or backup basis.
• Participate in IT budgeting process by providing costs and estimates for future IT needs.
• Perform other duties which may be necessary or desirable to support the organization’s success.
• This position is expected to work effectively with all NEEA staff as well as various external contractors.

• This position has no direct supervisory responsibility but may provide direction to contractors.
• This position may provide general direction and leadership to staff informally and as part of working groups/teams.

• Associate’s degree in computer science, information systems, or equivalent.
• Minimum two years of professional experience performing customer service activities or equivalent.
• Very strong customer service orientation.
• Methodical work approach with the ability to work in a structured, process‑oriented, quality‑focused manner.
• Ability to work on a number of open tasks of different priorities.
• Ability to set own priorities and work effectively given reasonable supervision and guidance.
• Ability to present ideas and technical concepts in business‑friendly and user‑friendly language, both verbally and in prose.
• Ability to clearly articulate status and issues to management.
• Working knowledge of SharePoint Online, Microsoft Power Apps, Power Automate and Microsoft Teams.
• Ability to quickly learn new software applications, technical concepts, and user processes.
• Ability to work off‑hours and extended hours, if needed, to support IT processes and timelines.

• Microsoft SharePoint, Office 365, or other related certifications.
• Experience or exposure to non‑profit organizations is a plus.

• 90% of medical/dental premiums paid by NEEA, including for dependents.
• Employer funded Health Savings Account.
• 136 hours of PTO/year.
• Automatic 6% retirement contribution with an additional 2% matching.
• Flexible work environment, including hybrid work location and 9/80 schedule options.
• Professional development opportunities.

NEEA is an Equal Opportunity Employer.