Epic Willow - IT​/Clinical Application Analyst; Hybrid​/Remote

Job Summary

IT Application Analyst-Associate at Epic Willow Ambulatory (Retail Pharmacy). Hybrid if local or fully remote if experienced/certified and not local. Responsible for supporting Epic and third-party applications across supported departments, including design, implementation, maintenance, and optimization. Works with IT teams, leadership, end users, and vendors to meet operational needs and build integrated solutions. This posting reflects positions dedicated to the UMC Epic Team: IT Application Analyst or IT Clinical Applications Analyst (RN license required).

• Design, build, and test Epic and third-party applications for implementation, optimization, and ongoing support.
• Perform comprehensive testing for all designated applications, which encompasses documentation of testing progress, reporting, and resolving identified issues.
• Responsible for facilitating workflow design and validation in collaboration with end users.
• Assess and document workflows for assigned applications by interviewing/shadowing users.
• Determine areas for improvement and optimize workflows for existing applications ensuring that the design and build are completed successfully, clearly documented, and integration testing performed while leveraging best practices.
• Follow process methodologies, policies and procedures for software support and maintenance to ensure the integrity of electronic data.
• Recommend technology solutions that can improve the quality and efficiency of clinical and operational processes.
• Reacts quickly and appropriately to situations, such as anticipating needs, making informed decisions, and seizing opportunities.
• Responsible for coaching and mentoring junior members of the team.
• Completes assigned tasks per defined project scope, timelines, and budgets for implementations and may work on multiple implementations at any given time.
• Responsible for updating assigned requests and project tasks, and effectively communicate status updates.
• Report risks for projects or requests promptly to the appropriate team members and manager.
• Participate in coordinating installation of application changes following change control processes.
• Assess incoming incidents and work to resolve issues, or if unable to resolve, escalating appropriately.
• Utilize standard departmental process and tools to ensure Service Line Agreement (SLA) compliance.
• Participate in on-call coverage responsibilities.
• Adjust work hours as necessary to accommodate scheduled/unscheduled downtimes and implementations.
• Perform other related duties and responsibilities as required or requested.

• High School Diploma or GED (Bachelor’s highly recommended)
• Minimum of two (2) years recent experience in IT, healthcare, EHR development, and/or implementation
• Experience with Epic EHR preferred
• Knowledge of industry standard practices in application support function

• Certification in the assigned (1) Epic Application is required within six (6) months of hire and within 2 attempts.
• ITIL certification preferred
• If the employee currently holds a clinical licensure or certification, the employee must maintain their licensure or certification in accordance with their respective state governing board. The employee holds complete responsibility for all activities, education, and training required to maintain their clinical licensure or certification.

• Ability to communicate effectively via verbal or written methods.
• Ability to interpret and complete technical assignments with minimal supervision and/or guidance.
• Interact professionally with a diverse group of end users, internal/external teams, and vendors.
• Knowledge of healthcare operations, workflows, policies, and regulations.
• Ability to work effectively in a fast-paced and dynamic environment.
• Possesses outstanding analytical and problem solving/resolution skills.
• Possess general knowledge and understanding of supported applications.
• Must be able to understand and redefine processes in order to effectively implement technology solutions.
• Must be detail oriented, well-organized, and demonstrate ownership…