IT Manager of Endpoint Management; Information Technology Manager | Hybrid MP

The State of Connecticut , Department of Administrative Services (DAS), Bureau of Information Technology Solutions (BITS), is seeking to hire an experienced and strategic IT Manager of Endpoint Management (Information Technology Manager
2) to lead enterprise Virtual Desktop Infrastructure (VDI) and endpoint management operations in service of the Connecticut Department of Children and Families (DCF).

• Visit our new State Employee Benefits Overview page!
• Professional growth and development opportunities
• A healthy work/life balance to all employees

The ideal candidate will possess strong technical expertise in endpoint management, virtual desktop technologies, cybersecurity best practices, and hybrid workforce support. This position plays a critical leadership role in ensuring secure, reliable, and efficient access to technology services for agency staff across remote, hybrid, and on-site environments. The IT Manager 2 will collaborate with infrastructure and compute services, cybersecurity, service desk, and application support teams to maintain operational excellence, implement modern device management strategies, and support ongoing unified service transformation initiatives.

• Maintain secure, reliable, and efficient endpoint computing services across the enterprise;
• Be responsible for the administration, strategic planning, operational oversight, and continuous improvement of our centralized Virtual Desktop Infrastructure (VDI), Microsoft System Center Configuration Manager / Microsoft Endpoint Configuration Manager (SCCM/MECM), and Microsoft Intune mobile device management environments;
• Ensure workforce productivity, endpoint security compliance, and support for hybrid and remote work operations;
• Serve as on call Severity 1 Coordinator on a rotational basis.

• Monday - Friday
• Full-time (40 hours per week)
• First shift (8:00 AM - 5:00 PM with a 1-hour lunch)
• Location:
  
  505 Hudson Street in Hartford, CT
• Hybrid position (telework and in office)

Within a state agency information technology division this class is accountable for the management and direction of information systems, applications development, systems maintenance, and similar information technology functions as well as technical and support staff.

• Plans, organizes and manages all operations and activities of an information technology services unit, division, function or location; responsible for meeting all data processing or information technology needs of the respective unit, division, function or location;
• Establishes priorities for systems development and information technology projects in accordance with agency requirements;
• Coordinates, plans and manages solution architecture projects;
• Directs the planning, design and implementation of complex storage solution configuration;
• Develops plans for future utilization information technology services in the overall agency program;
• Within the financial resources of the agency ensuring the development of high quality, low-cost technology solutions aligned with the needs of the State and its agencies;
• Aligns information technology planning with the business strategy;
• Leads and influences the development of standards and decisions regarding changes to systems/applications;
• Manages information systems activities within areas such as IT infrastructure and architecture, applications development, networks, computer operations and support;
• Oversees information technology projects from conception to completion;
• Works with leadership team to maximize cross-team contributions;
• Leads information technology operations to ensure exceptional quality and timely response to all customer service issues;
• Interfaces regularly with clients/customers;
• Stays abreast of local, regional and national industry trends;
• Understands the major economic, political, technological and competitive trends affecting technology;
• To capture competitive advantages, searches out challenging opportunities to change, grow, innovate and improve;
• Compares information technology with those of significant competitors and makes appropriate adjustments;
• Coordinates the use of key people, resources, technologies, process, and capabilities to reach strategic goals;
• Sets an example by acting in ways that are consistent with shared department values;
• Fosters collaboration by promoting cooperative goals, building trust and enlisting others in a common vision;
• Strengthens staff by providing choice, developing competence and offering visible support;
• Focuses on continuous learning for self and staff;
• Actively acknowledges individual and team accomplishments;
• Leverages technological solutions to meet business needs;
• Leads the recruitment and hiring of staff, including outreach, interview and selection;
• Performs related duties as required.

Ten (10) years of experience in computer or network administration, architecture, operations, production control, systems…