Digital Communications Manager

Job Description

We are seeking a collaborative and versatile digital marketing professional to join our Digital Operations team as part of our Digital Marketing department. This role will support and execute across key digital channels including web, email, SMS, and live chat while helping strengthen operational processes, reporting, and cross‑functional coordination.

This person will serve as a flexible contributor across the team—helping execute campaigns and site updates, supporting systems and operational needs, contributing to reporting and optimization efforts, and stepping in where additional support is needed across channels.

The ideal candidate has approximately 5+ years of experience in digital marketing, communications, or digital operations, with hands‑on experience managing web and/or CRM‑driven channels in a fast‑paced environment.

• Support execution across digital channels including web, email, and SMS
• Assist with website content updates, QA, publishing, and optimization efforts
• Build and deploy email and SMS campaigns
• Partner with internal stakeholders to intake, prioritize, and execute digital requests
• Help manage and optimize digital systems, workflows, and operational processes
• Monitor campaign and channel performance and contribute to reporting and insights
• Support troubleshooting and issue resolution across digital platforms and tools
• Maintain documentation, calendars, and process standards to improve team efficiency
• Contribute ideas for improving customer experience, engagement, and operational effectiveness
• Serve as a cross‑functional team player who can flex across priorities as business needs evolve

• 5+ years of experience in digital marketing, digital communications, or digital operations
• Hands‑on experience with web content management systems (CMS)
• Experience executing email and/or SMS marketing campaigns
• HTML/CSS knowledge
• Strong organizational skills with the ability to manage multiple projects and deadlines
• Comfortable working cross‑functionally with marketing, sales, content, and operational teams
• Strong attention to detail, especially around QA and execution accuracy
• Experience with reporting and analytics tools is preferred
• Familiarity with accessibility standards, SEO, or UX best practices is a plus
• Experience supporting digital systems, workflows, or platform administration is a plus

• CMS platforms (Storyblok, Word Press, Sitecore, Contentful, etc.)
• Email platforms (Salesforce Marketing Cloud, Braze, Hub Spot, Marketo, etc.)
• SMS platforms (Salesforce Marketing Cloud)
• Google Analytics or other reporting tools (Optimizely, Hotjar, etc.)
• Project management tools (Wrike, Asana, Jira, etc.)

• Acts as a dependable execution partner across digital channels
• Helps improve team efficiency and operational consistency
• Brings flexibility and adaptability to evolving priorities
• Identifies gaps and proactively steps in to support the broader team
• Contributes thoughtful ideas grounded in customer experience and performance data

• Commitment to professional growth: robust monthly calendar of trainings and workshops
• Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
• Exciting business travel opportunities
• 25% company match on your 401(k) contributions
• Market‑leading medical, dental and vision coverage, along with options for life and disability insurance, accident and hospital insurance, legal and pet insurance
• Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
• Access to fertility care and family‑building support
• Wellness benefits including a yearly fitness reimbursement
• Frequent social and learning events, including access to our employee‑run resource groups
• Robust Employee Assistance Program
• Tenure‑based sabbatical eligibility
• EF Product Discounts (discounts on travel, international language schools, Au Pair program and more)
• Discounts at local venues and businesses
• Amazing offices designed to match the caliber of the people who work there, plus the flexibility of working from home one day a week.
• Compensation range for this role is $75,000-$100,000, based on experience.