Application Development Senior Advisor- Hybrid

Overview

Cigna-Evernorth Services Inc. seeks an Application Development Senior Advisor for the Raleigh, NC location to play a pivotal role in ensuring the stability, performance, and reliability of mission-critical applications in a production environment.

• Manage support operations, lead incident resolution efforts, and drive improvements in production support processes.
• Work cross-functionally with engineering, infrastructure, Dev Ops, and business teams, while mentoring support engineers and overseeing operational readiness for deployments.
• Use AWS Cloud to provide technical and managerial leadership to production support operations; interact with business users and participate in Agile processes and ownership of application support KPIs.
• Help lead the resolution of incidents, document root causes, and guide the support team in delivering consistent, reliable production support services.
• Lead and coordinate daily production support operations, ensuring high availability of key applications.
• Serve as the primary escalation point for high-severity (P1/P2) incidents, leading resolution and post-mortem efforts.
• Provide technical and managerial leadership to the application support team.
• Coordinate and participate in scrum and stakeholder meetings, providing updates and prioritizing critical incidents.
• Review and track team deliverables and provide regular status reports to stakeholders.
• Manage client escalations and coordinate resolution efforts with upstream/downstream application teams.
• Deliver Level 2 support for AWS-hosted applications by identifying and resolving technical issues.
• Conduct daily health checks, application monitoring, and AWS Batch job triaging.
• Monitor Cloud Watch dashboards, setting alarms, and investigating anomalies or failures.
• Simulate and reproduce issues in lower environments and provide validated resolution.
• Maintain and update issue logs, provide reconciliation reports, and document permanent fixes.
• Participate in client calls, feedback gathering, and simulation of business-critical issues.
• Support the client in user story and EPIC discussions and provide feedback for feature improvements.
• Communicate production status and issues clearly with technical and non-technical stakeholders.
• Identify opportunities to automate repetitive support tasks and improve observability.
• May be asked to supervise a small team of software engineers.
• Hybrid work schedule.

• Bachelor’s degree in Computer Science, Electronics Engineering, or related field and 5 years of experience in any Senior/Lead application support role in the healthcare domain. Master’s degree and 3 years of experience will be accepted.
• Experience with: AWS;
  Docker;
  Kubernetes;
  Amazon EKS.
• ITIL including incident management, change management, CMDB management, and service request fulfillment.
• Architecting and supporting distributed event-driven systems across AWS services including computation, messaging, orchestration, and data platforms.
• Cloud-native observability using Cloud Watch;
  Incident Diagnostics using Dynatrace.
• Cross component failure analysis using Splunk.
• API ecosystems, asynchronous workflows, large-scale batch process, and data handling in Dynamo
  
  DB and Open Search.
• Programming in Python and modern API frameworks with CI/CD and Dev Ops automation;
  FastAPI;
  Flask.
• Navigating complex incident, change, and release management processes within an Agile environment.
• Collaborating with diverse technical and business stakeholders across large-scale cloud systems.
• HIPAA Transactions;
  Edifecs System.
• If applicable, work-from-home arrangements require internet speeds of at least 10 Mbps download / 5 Mbps upload.

• Accommodation requests:  (dedicated inbox for accommodation requests; not for application updates or resumes).
• This position is subject to applicable equal employment opportunity laws and does not consider non-job-related attributes in hiring decisions.