Sr. SaaS Engineer

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.

Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Docusign is looking for a self-motivated Sr. SaaS Engineer to help us build, maintain, and rationalize our internal SaaS ecosystem. This role will involve day-to-day management of SaaS applications critical to our business, enforcing vendor management and SaaS policies, and working with business stakeholders to maximize the value delivery of their SaaS portfolios. This role will lead the architecture, governance, and optimization of enterprise collaboration and productivity platforms, ensuring scalability, reliability, security, and alignment with business objectives.

You’ll be joining our Cloud Applications team which comprises system engineers and administrators responsible for overall SaaS service ownership and strategy.

This position is an individual contributor role reporting to the Senior Manager, Cloud Apps.

• Partner with business stakeholders to architect, implement, configure and maintain corporate SaaS applications like Google Workspace, Okta, Microsoft Office 365, Slack, Lucidchart and others

• Deploy and maintain cloud-based applications, systems, and associated cloud infrastructure

• Help define our SaaS service blueprint and establish a cross-functional intake, management, and support model

• Build critical trust and relationships with business and technical stakeholders

• Orchestrate and automate key cloud-based business platforms throughout the company

• Define and evangelize new productivity and collaboration patterns to support a hybrid working environment

• Maintain a security-first approach to development, configuration, and administration

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• Minimum of 8 years of related experience with a Bachelor’s degree in Computer Science or related degree; or 5+ years of related experience with a Master’s degree in Computer Science or related degree
• Experience architecting end to end collaboration and productivity solutions
• Experience deploying, administering, and supporting and migrating between SaaS applications and platforms in an enterprise environment

• Experience with Google Workspace at an SME/Admin level (ie. core applications, security tools, and identity management)

• Experience with Okta at an Admin-level including SAML/OIDC authentication, custom apps, SCIM provisioning, Attribute mapping, Okta Authentication rules, Global Session Timeout, Authentication Servers

• Experience with enterprise collaboration and communication platforms such as Slack, Box, Send Grid, Lucidchart, and related SaaS tools

• Experience with one of the programming or scripting languages, such as Python and Powershell

• Experience using REST APIs to integrate standalone SaaS applications into a broad architecture landscape

• Experience building lightweight business applications Google Workspace, Google Apps Script and App Sheet

• Experience communicating and collaborating with cross-functional teams for different projects

• Experience with Scrum, Agile and continuous integration and continuous…