Director, Customer Trust

Overview

Are you a security and trust leader who believes the strongest competitive advantage a global business can hold is the confidence of its customers? Thomson Reuters seeks a Director of Customer Trust within the CIO organization to shape and operationalize the trust strategy that protects customers and accelerates the business. You will partner with senior leaders across security, technology, compliance, product, and customer experience to deliver programs that strengthen data protection, regulatory compliance, and transparent customer engagement.

You will translate complex security and compliance concepts into clear business value, drive cross-functional execution, and help build the trust that underpins customer loyalty and growth.

• Strategy Execution:
  Help execute a comprehensive customer trust strategy that aligns with and advances overall business objectives.
• Security and Privacy Delivery:
  Support compliance with global customer obligations and industry standards, and lead customer-facing components of incident response.
• Customer
  
  Experience:
  
  Partner with Product and UX teams to embed trust-building features into our products and services, and develop transparent communications that keep customers informed about our trust initiatives.
• Cross-functional Collaboration:
  
  Work closely with Sales, Marketing, and Customer Service to articulate our trust initiatives to customers and prospects.
• External Engagement:
  Represent Thomson Reuters at industry events and customer engagements focused on trust, privacy, and security.
• Team Leadership:
  Lead and develop a team that drives customer-centric security awareness, incident response readiness, and proactive risk management.
• Continuous Improvement:
  Foster a culture of continuous learning and improvement within the Customer Trust organization.

• Proven experience in customer trust, security, privacy, compliance, or a closely related discipline within a global technology or information services business.
• Ability to break down complex problems, develop a clear approach, and drive solutions to execution against intended outcomes.
• Capability to operate at multiple levels, from leading cross-functional program teams to hands-on solutioning when required.
• Driven, self-motivated, and highly organized, with a track record of operating effectively with limited guidance in a fast-paced environment.
• Strong written and verbal communication skills, with the ability to engage senior leaders and external stakeholders, including in regulated and global contexts.
• Ability to lead and build consensus through influence, partnership, subject matter expertise, and personal integrity in a highly distributed and matrixed work environment.

• Hybrid Work Model:
  Flexible hybrid working environment (2-3 days a week in the office depending on the role) for office-based roles while delivering a digitally and physically connected experience.
• Flexibility & Work-Life Balance:
  Flex My Way policies to help manage personal and professional responsibilities, with flexible work arrangements including work from anywhere for up to 8 weeks per year.
• Career Development and Growth:
  Culture of continuous learning and skill development with Grow My Way programming and a skills-first approach for growth, leadership, and AI-enabled futures.
• Industry Competitive Benefits:
  Comprehensive benefit plans including flexible vacation, mental health days, Headspace access, retirement savings, tuition reimbursement, incentive programs, and wellbeing resources.
• Culture and Values:
  Inclusive, award-winning culture focused on customer obsession, competitive spirit, critical thinking, speed, and teamwork.
• Social Impact:
  Two paid volunteer days annually and opportunities for pro-bono consulting and ESG initiatives.
• Real-World Impact:
  Thomson Reuters aims to uphold justice, truth, and transparency through trusted information and services.

The base compensation range varies by location and is provided in the job posting. Eligible U.S. locations include New York City, San Francisco, Los Angeles, Irvine, McLean, Washington, DC. The base pay range is provided within the posting and may be complemented by a total rewards package and potential annual bonus based on performance.

Thomson Reuters informs the way forward by combining trusted content and technology to help professionals make informed decisions. We serve legal, tax, accounting, compliance, government, and media sectors with software and insights designed to empower professionals and uphold the rule of law and transparency.

Thomson Reuters is an Equal Employment Opportunity Employer and provides reasonable accommodations for applicants with disabilities or religious beliefs, in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, contact Human Resources for assistance.