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Senior ServiceNow Enterprise Tools Support Specialist Security Clearance
Remote / Online - Candidates ideally in
Washington, USA
Listed on 2026-06-03
Washington, USA
Listing for:
GovCIO
Remote/Work from Home
position Listed on 2026-06-03
Job specializations:
-
IT/Tech
Cybersecurity, IT Support, IT Consultant, Cloud Computing
Job Description & How to Apply Below
GovCIO is seeking a skilled and motivated Senior Service Now and Enterprise Tools Support Specialist to support our USSS Network Operations and Security Center (NOSC) proposal. This role supports mission-critical systems that enhance national security and operational efficiency. The ideal candidate will have extensive experience in managing Service Now and enterprise IT tools, offering Tier II/III support, system integration, workflow automation, and service optimization.
This position will be in Washington, DC and will be a hybrid remote position. Responsibilities
* Provide daily operational support and troubleshooting for Service Now and other enterprise-level IT tools (e.g., Solar Winds, Splunk, SCCM, App Dynamics).
* Serve as a subject matter expert (SME) for the Service Now platform, including ITSM, ITOM, CMDB, Discovery, and custom app modules.
* Configure and maintain Service Now workflows, business rules, UI policies, client scripts, and integrations with third-party tools.
* Collaborate with internal teams and stakeholders to gather requirements and translate them into technical solutions.
* Develop and implement automation and monitoring solutions to improve system reliability and performance.
* Conduct performance tuning, testing, and updates to maintain the security and efficiency of tools.
* Maintain compliance with federal cybersecurity standards, including FISMA, NIST, and DHS directives.
* Document technical solutions, system configurations, and standard operating procedures (SOPs). Qualifications Bachelor's with 8+ years (or commensurate experience) Required Skills and Experience
* 6++ years of hands-on experience with Service Now administration and development.
* Proficient in one or more enterprise monitoring or endpoint management tools (e.g., Splunk, SCCM, Tanium, App Dynamics).
* Strong understanding of ITIL frameworks and best practices.
* Experience with scripting languages (JavaScript, Power Shell) and REST/SOAP APIs.
* Demonstrated ability to work in a fast-paced, mission-focused environment with minimal supervision.
Clearance Required:
US citizenship is required to acquire a Top Secret Clearance. Preferred Skills and Experience
* Active Service Now Certified System Administrator or Developer Certification.
* Experience supporting IT environments within the Department of Homeland Security (DHS) or other federal agencies.
* Knowledge of federal cybersecurity compliance standards (e.g., NIST 800-53, FISMA).
* Familiarity with Agile development and Dev Sec Ops environments. Posted Salary Range USD $ - USD $ /Yr.
Position Requirements
10+ Years
work experience
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