Remote Enterprise WordPress Support Engineer - VIP

Remote / Online - Candidates ideally in
Ketchikan, Ketchikan Gateway Borough, Alaska, 99901, USA

Listing for: Automattic

Remote/Work from Home position
Listed on 2026-06-04

Job specializations:

IT/Tech
IT Support, Technical Support

Salary/Wage Range or Industry Benchmark: 55000 - 85000 USD Yearly USD 55000.00 85000.00 YEAR

Job Description & How to Apply Below

Automattic is seeking a Support Engineer to deliver high-quality technical support primarily through Zendesk tickets. In this fully remote role, you'll troubleshoot complex issues for a diverse range of enterprise customers, requiring a solid understanding of Word Press and web technologies. Responsible for escalations, customer communication, and documentation, you're encouraged to demonstrate initiative and contribute to the team's success. The position offers a competitive salary ranging from $55,000 to $85,000 USD, along with an open vacation policy.
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