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Remote Academy Lead — Training & Certification
Remote / Online - Candidates ideally in
Pine Bluff, Jefferson County, Arkansas, 71601, USA
Listed on 2026-06-04
Pine Bluff, Jefferson County, Arkansas, 71601, USA
Listing for:
ECI Software Solutions
Apprenticeship/Internship, Remote/Work from Home
position Listed on 2026-06-04
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
A leading software company is hiring a Support Academy Program Manager to enhance customer support through structured training programs. This role involves designing onboarding paths, creating a Support Certification Program, and leveraging subject matter experts. The ideal candidate will have over 5 years of experience in support enablement and a strong grasp of adult learning principles. This position can be performed remotely or at an ECI office, offering a chance to develop effective training strategies for a growing support team.
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