Technology Transformation Manager - WI Work from Home

Description

Under the direction of the VP – Information Technology, the Technology Transformation Manager leads LC Plus’s digital transformation efforts, aligning technology with organizational strategy to deliver measurable client outcomes. The role partners with leadership, stakeholders, and technical teams to translate strategic priorities into executable initiatives and scalable service offerings that support LC Plus’s growth as a Managed Service Provider.

This position oversees modern workplace technologies, including Microsoft 365, SharePoint, Power Platform, Microsoft Copilot, and emerging platforms. It leads teams across digital platforms and business systems automation while driving project management rigor, vendor coordination, governance, and client enablement through adoption and resource development. Customer service excellence and cybersecurity are embedded across all activities.

Accountable for delivery outcomes, the role ensures initiatives progress in a structured, timely manner, primarily through team leadership and partnerships, with occasional hands‑on support as needed. Operating within a dynamic, growth‑oriented environment, the role requires strong ownership, adaptability, and a focus on scalable impact.

• Lead LC Plus’s innovation and digital transformation practice, connecting technology to organizational strategic needs and driving it to deliver measurable outcomes across clients of varying sizes and maturity levels.
• Operate as the accountable owner for outcomes across the team’s practice areas, setting priorities, ensuring deliverable quality, and coaching team performance while stepping in hands‑on when needed.
• Drive operational delivery of strategic transformation engagements, partnering with executive sponsors while owning day‑to‑day execution.
• Own end‑to‑end delivery of strategic transformation engagements and distribute execution clearly across the team while retaining outcome ownership and ensure governance, documentation, and audit readiness across all work products.
• Apply recognized project management discipline (ITIL, PRINCE2, Agile, PMI‑aligned) to ensure structured, timely, and outcome‑oriented delivery. Coordinate IT governance and audit support activities, including evidence management, audit readiness, and regulatory reporting.
• Translate executive direction and client business problems into practical, technology‑enabled solutions.
• Assess solution options, including build versus buy considerations, in collaboration with stakeholders. Contribute to vendor selection through comparative analysis, including build vs. buy decisions, and present clear recommendations to decision‑makers. Evaluate emerging platforms with a balanced lens and distinguish durable innovation from passing hype.
• Stay ahead of emerging modern workplace technologies, including Microsoft 365, Power Platform, and Copilot, to inform strategic direction. Maintain current technology intelligence and serve as a trusted advisor, evaluating tool‑to‑strategy fit and guiding clients on what to adopt, defer, or avoid.
• Oversee modern workplace technology across its primary areas, including Microsoft 365 and SharePoint, Power Platform, Microsoft Copilot, and Copilot Agents. Stay ahead of adjacent and emerging platforms that contribute to the modern workplace ecosystem.
• Uphold high standards for delivery quality, engineering craft, and operational reliability while driving continuous improvement across the team’s practice areas.
• Weave customer service excellence and cybersecurity awareness into every engagement as foundational expectations and shape internal innovation into repeatable, scalable service offerings that can be consistently delivered across clients.
• Operate credibly with executives, directors, technical peers, and frontline staff and serve as a trusted client advisor who listens first, taking time to understand each client’s mission, maturity, and unique needs.
• Lead end‑user adoption and training efforts, ensuring solutions are implemented with a strong focus on the human experience. Read the room and adapt communication style to audience, understanding that technology adoption…