Remote Marketing Sponsorship Coordinator; Philippines Resident

Virtual Marketing Sponsorship Coordinator

Position Type:
Independent Contractor

Location:

Remote, Must be located in the Philippines

Rate: $7

USD/ hour

Estimated weekly hours: 5 - 15

“Wow! [Your Name Here] is the best Coordinator we’ve ever seen!”

How do you know if this is your dream work and if Fertility Bridge is your dream client? If you think you can achieve these outcomes, this just might be the place for you!

A successful candidate will have 2–4 years of experience in customer-facing operations, account coordination, or verification-driven roles, with the ability to apply standards, manage review workflows, and communicate clearly and professionally with external partners.

• Monitored and responded to all customer form submissions, within 1 business day, 5 to 30 per month. Responses delivered within Eastern US Time Zone business hours from email and Linked In messenger. Ensured all new customer inquiries submitted to IRH were reviewed according to IRH’s SOP and work instructions for communicating with sponsors. Categorized and tracked all incoming questions and requests in the provided Google Sheets Tracker.
  
  Ensured that any customer inquiry requiring internal input, technical support, or decision-making is passed along the same business day.
• Reminded and assisted sponsors, up to 30 per month, with their sponsorship progress. Manually sent brief reminder emails to sponsors as directed, scheduled meetings to solve inquiries via phone call within 72 hours if necessary, and logged responses or follow-up in the Google Sheets Tracker.
• Verified sponsor profile submissions within 2 business days, up to 15 per week. Reviewed Company Details Page form submissions in Airtable, verifying according to checklist for accuracy, completeness, and quality before marking as verified.
• Reviewed and processed sponsor submissions within 2 business days, up to 15 per week. Similar process for new company submissions via public intake form, marking as verified or approved after review.

• Sponsorship Coordinator Work Instructions
• IVF Heroes Universe Shared Drive for reference materials
• Customer support email
• Last Pass with login info for Zoom, Linked In, Airtable
• Zoom phone number for phone calls
• Airtable for referencing sponsorship activity and form submissions
• Google Sheets Tracker for logging inquiries and phone calls
• Automated Mailchimp email campaigns and sponsorship reminders
• Company Linked In account to monitor incoming messages
• General FAQ page with answers to most customer questions
• Instructions on how to utilize and implement the FAQ page to redirect customer questions
• Sponsor Company Details Page form submission guidelines and instructions
• Missing email troubleshooting documentation
• Sponsor Company Details Page Form verification deadline and timeline for reminders to be sent to sponsors pre-launch
• Up to 5 hours/week pre-approved hours budget, from Aug-Oct 2025
• Brand Manager for support and escalation
• Website Coordinator for technical support and escalation
• 15 minute meetings with Brand Manager, Tues-Thurs for first 3 weeks, 1-2 meetings per week after week 3

• Dedicated IT team for technical support
• Brand Manager and Website Coordinator unavailable on Mondays
• SOP and work instructions are in draft; expect issues and opportunity to improve the process
• Automation effectiveness uncertain; may need to troubleshoot with sponsors
• Sponsors may ask questions the coordinator does not know; must follow up within 3 business days and add to FAQ or SOP as needed.

Contractors must be physically located in the Philippines and not prohibited from performing services for a United States employer. Applicants who are not physically located in the Philippines may be removed from consideration.