Salesforce Functional Analyst

About Niyam IT, Inc. (Niyam)

Niyam IT was founded in 2007 by a group of consultants who shared a unique vision: a technology company steeped in orderly process yet driven by passion and innovation. Over the following decade, we fine‑tuned our craft and built an impressive track record of successful outcomes, securing our reputation as the go‑to provider of smart, innovative solutions. Today, Niyam is at the forefront of the industry, leading the way in crafting mission‑critical technologies for Emergency Preparedness & Response, Natural Resource Management, Law Enforcement & Justice, Health IT, and Global Citizen Services.

• Flexible
  
  Work Hours:
  
  Life doesn’t always fit into a 9-to-5 schedule. We offer flexibility to help you manage your work‑life balance effectively.
• Remote Work:
  Niyam IT understands the value of flexibility. We offer remote work.
• Career Growth:
  Niyam IT is not just a job; it’s a career journey. We provide a supportive environment for your professional development and offer fully paid opportunities for training and advancement within the company.
• Great People:
  Our people are the blueprint of who Niyam IT is to the industry and community.
• Great Environment:
  Niyam IT fosters a great environment where innovation, collaboration, and personal growth thrive.
• Diversity & Inclusion:
  We believe in the strength of diverse perspectives. Your unique ideas are welcomed and celebrated every day at Niyam IT.

• Analyze business and user needs within a federal program environment and document detailed functional requirements.
• Collaborate with government stakeholders to define system scope, objectives, and business processes aligned to mission needs.
• Conduct research, fact‑finding, and data analysis to support solution design and program objectives.
• Facilitate requirements gathering sessions, stakeholder interviews, and working groups with federal clients.
• Translate business requirements into functional specifications for Salesforce configuration and development teams.
• Support Agile or hybrid project delivery, including backlog grooming, sprint planning, and user story development.
• Ensure solutions align with federal compliance requirements (e.g., NIST, FedRAMP, security and privacy standards).
• Assist in the development of end‑user documentation, SOPs, and training materials.
• Deliver end‑user training and provide post‑deployment support to federal users.
• Provide subject matter expertise in Salesforce functionality and business process optimization.
• Analyze system issues and recommend compliant, scalable solutions.
• Support preparation of project deliverables, reports, and required contract documentation.
• Coordinate with cross‑functional teams, including security, infrastructure, and development, to ensure successful delivery.

• US Citizenship with ability to successfully complete a federal background investigation.
• Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or related field.
• Minimum of 5 years of experience as a Functional Analyst, Business Analyst, or similar role.
• Hands‑on experience supporting Salesforce implementations or enhancements.
• Experience working on federal government contracts or within regulated environments.
• Strong understanding of requirements gathering, business process analysis, and documentation practices.
• Experience supporting system testing, including UAT coordination and defect tracking.
• Familiarity with federal compliance frameworks such as NIST 800-53, FedRAMP, or similar.
• Strong analytical, problem‑solving, and critical‑thinking skills.
• Excellent communication skills with the ability to interact with government stakeholders.

• Salesforce certifications (e.g., Salesforce Administrator, Business Analyst, Platform App Builder).
• Experience with Salesforce Gov Cloud or other secure cloud environments.
• Experience working in Agile/Scrum environments using tools such as Jira or Azure Dev Ops.
• Knowledge of Salesforce products such as Sales Cloud, Service Cloud, or Experience Cloud.
• Familiarity with data reporting, dashboards, and analytics within Salesforce.
• Experience with…