Customer Support Specialist, Linux and MSP , 3rd Shift - Work From Home

Customer Support Specialist, Need Linux and MSP Experience, 3rd Shift - Work From Home

For this Customer Support Specialist position, Managed Services Provider and Linux experience is required.

We need someone that is willing to work 1 weekend day (not necessarily both). Also, someone that understands that support is 24/7. This is a 100% Remote opportunity.

• Provide technical support for customers via phone, ticket system or messenger.
• Provide support in a wide range of advanced Linux and AWS server management issues.
• Use critical thinking skills to identify and resolve technical problems.
• Maintain effective communication with internal and external channels.
• Provide short-term resolutions and develop preventative measures for the longer term.
• Monitor server alerts for any performance issues and address them appropriately.
• Help create internal documentation as well as customer facing knowledge base.
• Assist in onboarding, training and mentoring new team members.
• Keep up to date with relevant technologies.

• 1+ years of experience in customer service/technical support via phone or ticketing system.
• Experience as System Administrator, or End User of a Linux Operating System. OS:
  Ubuntu, CentOS, Cloud Linux;
  Fundamentals: DNS, Networking, IP routing;
  Database:
  MySQL;
  Control Panel: cPanel, AWS.
• Managed Services Provider (MSP) experience is required.
• Experience with troubleshooting in multi-user environments.
• Hands-on experience working with AWS (EC2, Cloud Watch, Auto Scaling, etc.).
• General understanding of networking (TCP/IP, DNS, Routing, E-Mail).
• Demonstration of independent thinking and decision-making abilities.
• Ability to multitask, adapt to changes quickly, and to prioritize work.
• Excellent communication, availability and interpersonal skills.
• Strong troubleshooting skills in a fast-paced environment.
• Open to 24/7 support environment.
• Availability to possibly working weekends.

Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE.