Senior Business Systems Analyst; Transportation

About the Team

The Supply Chain team focuses on keeping things moving across all aspects of our business. They make an impact by ensuring our products get from the vendors to the DCs to the stores in the most efficient and timely way. Their goal is to improve each step within the process, so we have the right product at the right place at the right time for our pet parents.

Collaborative Work Environment:
At Pet Smart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote flex day (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.

POSITION SUMMARY Senior Business Systems Analyst, Transportation

The Lead Business Systems Analyst is responsible for designing, supporting, and optimizing scalable technology solutions that enhance Pet Smart's Transportation operations. This role partners closely with cross-functional teams, carriers, vendors, and transportation stakeholders to improve operational efficiency through analytics, technology enablement, process optimization, and data-driven decision making. The position acts as a Transportation Systems and Analytics leader, translating operational challenges into technology-enabled solutions while leveraging Transportation Management Systems (TMS), business intelligence tools, and emerging AI capabilities to optimize network performance, improve carrier effectiveness, and drive continuous improvement across the transportation organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Analyze transportation business processes to identify operational inefficiencies and recommend scalable system-driven solutions to improve performance, service, and cost effectiveness.
• Develop and execute project plans, implementation strategies, and process improvement initiatives aligned with Transportation operational goals.
• Create and monitor KPIs and reporting metrics to measure project effectiveness, transportation performance, carrier service levels, network efficiency, and process improvements.
• Utilize SQL and relational database knowledge to develop actionable insights, reporting, and analytical tools that support Transportation operations.
• Collaborate with business partners, carriers, vendors, IT teams, and operations leadership to troubleshoot issues, perform root cause analysis, and implement sustainable solutions.
• Serve as the business lead and subject matter expert for Transportation technology solutions and data analytics, translating operational requirements into actionable insights and technology-enabled improvements that enhance network performance.
• Support transportation planning, carrier tendering, freight settlement, shipment visibility, and transportation execution processes through system configuration and optimization.
• Participate in change management efforts to ensure successful adoption of new processes and technologies across Transportation operations.
• Identify, evaluate, and pilot emerging transportation technologies that can improve network visibility, carrier performance, operational efficiency, and customer service.
• Partner with business and technology teams to explore and implement AI, machine learning, and advanced analytics solutions that optimize transportation planning, routing, carrier selection, capacity management, and freight spend.

EDUCATION & EXPERIENCE

• Bachelors degree in Computer Science, Supply Chain Management, Transportation, Logistics, Information Systems, or a related field preferred; equivalent professional experience may be considered.
• Minimum of 5 years of experience in business systems analysis, transportation systems support, transportation management systems, logistics operations, or related analytical/technical roles.
• Strong understanding of transportation operations, carrier management, freight planning, routing, execution, and logistics workflows preferred.
• Proven ability to lead cross-functional problem-solving efforts involving…