Technology Coordinator

Smart Tech Contracting delivers turnkey BAS & EPMS solutions for mission-critical colocation and hyperscale data centers operating at national program scale. As a Master Systems Integrator (MSI), we unify controls construction (DDC, PLC, SCADA) with software engineering, optimized graphics / UI standards, and program-level governance. Complex integrations are delivered cleanly, consistently, and fast. Our teams thrive in high-stakes environments where quality control and uptime matters, schedules are compressed, and coordination is everything.

Technology Coordinator

Remote - work virtually from anywhere in the United States

The Technology Coordinator serves as the operational technology enablement lead within the Business Management Office (BMO), supporting consistent, predictable, and scalable project delivery across Smart Tech. This role functions as a “technology Swiss Army knife” — providing practical, day-to-day system support, troubleshooting, training, and coordination across platforms without serving as a deep technical engineer. The Technology Coordinator ensures tools, templates, file systems, and automation workflows are standardized, accessible, and effectively adopted across departments.

Positioned within Organizational Excellence, this role supports system consistency, SharePoint ownership, remote file management, transition coordination with ai2io, and enterprise technology enablement aligned with BMO standards.

• Serve as the BMO IT support side stream lead for internal operational tools.
• Manage follow-ups and escalations to ai2io and other vendors as needed.
• Identify patterns and trends that signal wider-spread system issues.
• Provide frontline troubleshooting support across platforms (Microsoft 365, SharePoint, Smartsheet, file sharing tools, templates, etc.).
• Ensure consistent communication and resolution tracking of system-related issues.

• Own and maintain Smart Tech’s SharePoint structure, ensuring consistency, usability, and governance.
• Implement structural updates and improvements as directed by BMO leadership
• Serve as owner of the remote file share tool, including access structure, consistency, and user support.
• Maintain system organization standards aligned with project delivery frameworks.
• Coordinate with ai2io on system integrations, licensing, access, and technical escalations

• Serve as Transition Support Lead for system or process rollouts.
• Coordinate with ai2io and internal stakeholders during platform transitions.
• Deliver training sessions and practical enablement for new tools and processes.
• Provide structured support during rollout phases, including issue tracking and resolution.
• Escalate systemic concerns and adoption risks early.

• Own and maintain enterprise templates (Word, Excel, PowerPoint) to ensure brand, structural, and delivery consistency.
• Implement and maintain Smartsheet and Power Automate workflows to improve efficiency and reduce manual effort.
• Support reporting structures and automation improvements within the BMO.
• Ensure templates and tools reflect evolving BMO standards

• Serve as liaison for visual and presentation-related support needs.
• Coordinate updates and structural changes to website content (in partnership with Marketing or external vendors, if applicable).
• Support formatting, branding consistency, and presentation readiness across departments.

• Act as a cross-functional support resource for software navigation and practical troubleshooting.
• Provide “simple” support and guidance — enabling teams to use tools effectively without over engineering solutions.
• Continuously identify opportunities to improve usability, adoption, and standardization of tools.

Completion of assigned tasks and deliverables on time with strong attention to detail.

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