Sr Support Services Analyst

Global Sourcing Specialist @ Deltek | Professional Services Hiring

Position Responsibilities :

We are a leading ERP Solution Software Provider specializing in advanced accounting and project management solutions. Our team is dedicated to delivering exceptional support to our clients, ensuring they can maximize the potential of our software. We pride ourselves on our friendly, inclusive, and supportive work environment, where team members are encouraged to grow and develop their skills.

As a Senior Support Services Analyst for Computer Ease, you will play a pivotal role in delivering expert-level support to clients utilizing our advanced ERP accounting and project management solutions. You will leverage your deep accounting knowledge and troubleshooting skills to resolve complex client issues, collaborate with cross-functional teams, and mentor junior analysts. This position offers the opportunity to work in a friendly, inclusive, and growth‑oriented environment, utilizing innovative technology and AI tools to enhance support efficiency.

• Provide expert‑level support to clients using Computer Ease, addressing complex technical and functional issues.
• Utilize advanced accounting knowledge to assist clients with inquiries and troubleshooting needs.
• Collaborate with clients, engineers, product managers, and senior staff to resolve issues efficiently.
• Document all client interactions and solutions in the case tracking system.
• Participate in ongoing training to stay updated with the latest features and best practices of Computer Ease.
• Mentor and assist junior analysts with inquiries and case resolutions.
• Leverage AI tools to enhance support efficiency and effectiveness.

• 3+ years of experience in a support role, preferably with Deltek Computer Ease or other Deltek ERP solutions.
• Advanced knowledge of accounting principles and practices.
• Strong problem‑solving and troubleshooting skills.
• Excellent communication skills, both written and verbal.
• Ability to work effectively in a remote, collaborative team environment.
• A proactive and positive attitude, with a willingness to learn and grow within the organization.

• Experience with Deltek's Professional Services ERP solutions (Ajera, Computer Ease, Vantagepoint, Vision).
• Previous mentoring or leadership experience in a support environment.
• Familiarity with AI‑driven support tools and technologies.

At Deltek, you will be part of a diverse and inclusive team that values collaboration, mutual support, and professional growth. We offer opportunities to work with cutting‑edge technology and innovative solutions, including advanced AI capabilities that empower our support teams to deliver exceptional client experiences. Enjoy a flexible, remote work environment that promotes work‑life balance and encourages continuous learning and development.

Join us and help shape the future of ERP support while growing your career in a supportive and forward‑thinking company.