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Remote Service Quality Lead: ITSM & CSI Excellence
Remote / Online - Candidates ideally in
Ketchikan, Ketchikan Gateway Borough, Alaska, 99901, USA
Listed on 2026-06-04
Ketchikan, Ketchikan Gateway Borough, Alaska, 99901, USA
Listing for:
Kentro
Remote/Work from Home
position Listed on 2026-06-04
Job specializations:
-
IT/Tech
IT Project Manager
Job Description & How to Apply Below
Kentro is looking for a Service Quality Management (SQM) Lead to support the Department of Veterans Affairs ESOM program. This position is pivotal in establishing service quality frameworks, ensuring compliance with SLAs/SLOs, and leading improvement efforts in a large Service Now environment.
Located remotely within the United States, the ideal candidate will possess extensive experience in IT service management and will act as the main contact for service quality matters, driving continuous improvement across various ITSM processes.
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