Client Support Engineer

Description

Are you a hardworking individual looking for a foot in the door to learn and gain customer service and/or IT experience and not sure where to start? If so, Community Bank Connection is looking for people that can join a fast-paced team as a Client Support Engineers in solving technical issues while serving customers in the Financial industry. The ideal person for this role is teachable, responsible, self-disciplined, has a desire for self-development, and has a good attitude.

We can teach the necessary skills and knowledge to anyone with initiative.

This role will allow someone to learn (or continue learning) the back-end IT infrastructure for large financial organizations along with end-user management. We also offer a hybrid remote schedule allowing employees to work from home along with paid-on-call weekends.

As a smaller company, we allow our team members to be involved and touch many aspects of our multiple service offerings. IT customer support is the core, but only a small piece of what we do.

The work is fast-paced with high standards, but this is a great opportunity for someone trying to determine the best career path for themselves.

• Answering customer calls
• Resolving client issues
• Preparing documentation
• Task management
• Assisting maintenance technicians

• Learn Salesforce
• Learn marketable technologies
• Experience how a business is run
• See/experience Banking compliance, projects, and customers service
• Be a part of a tight-knit, high performing team

• Health, Dental, Vision
• Flexible schedule
• Paid on-call weekends
• Remote work

• Hard Working
• Basic computer skills
• Clear communication
• Desire for self-development
• Organized
• Good attitude