Principal Product Manager

Overview

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

We are looking for a Product Manager-Payments to lead our efforts in expanding and optimizing our global payments ecosystem. In this role, you will own the roadmap for global acceptance and payment coverage, ensuring that our customers can seamlessly process payments anywhere in the world. You will work at the intersection of product, engineering, and partnerships, driving the strategy for our integrations with payment processors and acquirers.

If you are passionate about the payments domain and eager to build scalable solutions that power the Subscription Economy, this is the perfect time to join our team.

This is a remote position, with occasional in-person team sessions, office visits, events, or offsites. You’re welcome to come into the office more often if you’re nearby.

Our Tech Stack: Java, Spring, Rest API, Microservices, Kafka, Spark, NodeJS, AWS, Kubernetes, Terraform, AngularJS

• Own the Global Payments coverage
  
  Roadmap:
  
  Define, own, and execute the product roadmap for global acceptance and payment coverage, ensuring comprehensive support for all payment processors integrated with Zuora.
• Drive Processor Integrations:
  Lead the end-to-end lifecycle of integrations with payment processors and acquirers, from technical scoping and design to launch and maintenance.
• Optimize Payment Performance:
  Analyze payment success rates and processing data to identify opportunities for improving authorization rates and reducing transaction failures across different regions.
• Collaborate Cross-Functionally:
  Work closely with engineering, design, and partner management teams to deliver robust payment solutions that meet the complex needs of our global enterprise customers.
• Serve as the Domain Expert:
  Act as the internal subject matter expert on payment gateways, acquirers, and alternative payment methods, providing guidance to internal teams and customers on best practices for payment acceptance.

Focal point for customer and partner communications: Work closely with customers and payment partners to be the face for communication during US time zones and coordinate with the engineering team and stakeholders in Beijing and India.

• Payments Domain Expertise:
  Proven experience in the payments industry, with a deep understanding of the payments ecosystem, including gateways, processors, acquirers, and schemes.
• Integration Management:
  Demonstrated success in managing complex integrations with payment processors and acquirers, with the ability to understand technical API specifications and integration workflows.
• Product Management:
  Strong background in product management, with a track record of owning a product roadmap and delivering features that drive business impact.
• Technical Aptitude:
  Ability to understand the technical nuances of payment integrations and effectively communicate requirements to engineering teams.
• Global Mindset:
  Experience building products for a global market, understanding the specific payment preferences and regulatory requirements of different regions.

• Experience working with recurring billing or subscription management platforms.
• Familiarity with global payment regulations such as PSD2, SCA, and PCI-DSS.
• Technical background or previous experience as a solution architect or engineer in the payments space.

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are…