IT Technician I​/II; US Remote

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician I / II
. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands‑on troubleshooting, playing a critical role in maintaining our high standards of IT service.

• This role is expected to be able to resolve the following technical issues with little or no assistance:

  • Workstation operating system issues of any kind.
  • Printer issues of any kind.
  • Standard business application (Office, etc.) issues of any kind.
  • Line‑of‑business application issues for common applications (SAGE ERP, Quick Books), and for more niche applications with vendor assistance.
  • Basic networking troubleshooting related to desktop connectivity.
  • Answer incoming Quick Fix calls from clients.
• Participate in an on‑call rotation to provide after‑hours and weekend support for onsite and remote operations.

• Experience with Windows and Mac OS troubleshooting.
• Prior experience in Helpdesk support or a similar role.
• Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
• Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

• First‑touch closed:
  Each ticket that is completed with only one time entry contributes to this number.
• Utilization:
  The percentage of time that you are on the clock and billing time to client tickets.
• CSAT:
  Scores filled out by clients using the rating system in tickets.

Pay rates start at $23 per hour and may vary by experience and location.

• Medical Insurance Plan
• Life Insurance
• Disability Coverage
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Retirement Plan
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification
• Supplemental Life Insurance (Employee-paid)