ServiceNow Developer​/Administrator

Position: ServiceNow Developer / Administrator
Responsibilities for this Position

Location:

Any Location / Remote

Full Part/Time:
Full time

Job Req: RQ221395

Type of

Requisition :

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other

Required:

NACI (T1)

Job Family:

Software Engineering

Job Qualifications:

Skills:

Configuration Management Database (CMDB), Information Technology Infrastructure Library (ITIL), Java script Coding, Service Now Certified Administrator, Service Now Platform

Certifications:

None

Experience:

3 + years of related experience

US Citizenship

Required:

No

Job Description:

We are GDIT. As a leading IT and mission services provider for the government, we empower organizations to realize their potential. At GDIT, you can own your opportunity to make an impact by transforming obstacles into innovative solutions.

We are currently seeking a Service Now Developer / Administrator to join our team supporting the Centers for Medicare & Medicaid Services (CMS). CMS has a strong focus on innovation, automation, and leveraging the full potential of the Service Now platform. This role is ideal for someone with a strong foundation in Service Now administration and some hands-on development experience who is ready to grow into more complex work.

Your Impact

As a Service Now Developer/Administrator, you will help maintain, enhance, and support the Service Now platform to ensure reliability, usability, and compliance with best practices.

Key responsibilities include:

* Monitor system performance, troubleshoot incidents, and work with senior developers to resolve complex issues.

* Perform day-to-day administration of service requests on the Service Now platform.

* Maintain CMDB and discovery accuracy through updates, reporting, and routine data quality reviews.

* Configure and develop basic to intermediate-level functionality using Business Rules, Client Scripts, Script Includes, and Flow Designer.

* Assist in building simple integrations using Integration Hub or scripted REST APIs under the guidance of senior developers.

* Create and maintain clear technical documentation for configurations, updates, and small development tasks.

* Stay informed on Service Now platform updates and features.

* Identify opportunities to streamline administrative tasks and improve platform usability.

* Stay updated on emerging trends and advancements in Service Now to recommend and implement innovative system improvements.

Required Qualifications

To be successful in this role, candidates should have the following:

* 3-5+ years of experience supporting or developing on the Service Now platform.

* Working knowledge of JavaScript and Service Now scripting fundamentals.

* Hands-on experience with core platform components such as:

* Business Rules, UI Policies, Client Scripts

* Service Catalog and basic workflows/Flow Designer

* CMDB fundamentals

* Ability to troubleshoot issues logically and work collaboratively to solve problems.

* Strong communication and documentation skills.

* Experience working in Agile/Scrum environments.

Preferred Qualifications

While not required, these qualifications are a plus:

* Bachelor's degree in Computer Science, Software Engineering, or equivalent experience.

* Certified System Administrator (CSA) certification.

* Additional Service Now certifications or micro-certifications (Flow Designer, Service Catalog, etc.).

* Familiarity with REST APIs and basic integration concepts.

* Understanding of ITIL concepts.

* Some experience with Performance Analytics, reporting, or Dashboard creation.

Location:

Remote

Clearance Level: Requires the ability to pass a CMS background check and meet the residency requirement for having resided in the US at least (3) three out of the last (5) five years in order to obtain a Public Trust.

What GDIT Can Offer You:

* Full-flex work week to own your priorities at work and at home, with core work hours Monday - Friday 9:00 AM ET - 3:00 PM ET

* 401K with company match

* Comprehensive health and wellness packages

* Internal mobility team dedicated to helping you own your career

* Professional growth opportunities including paid education and certifications

* Cutting-edge technology you can learn from

* Rest and recharge with paid vacation and holidays

* Challenging work that makes a real impact on the world around you

* Remote work

#GDITFed Health Jobs

The likely salary range for this position is $97,968 - $115,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly

Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Remote

Work Location:

Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the…