Tech Supp Remote III; BTW

Position: Tech Supp Remote III (BTW)
Responsibilities for this Position

Position Title:

Tech Supp Remote III (BTW)

Date:
Apr 23, 2026

Location:

MX

Company:
Gulfstream Aerospace Corporation

Education and Experience Requirements

Bachelor's Degree Computer Science required. 3 years of experience sufficient to successfully perform the essential functions of the job.

Position

Purpose:

The IT Support Specialist will support customers with technical problems they may encounter in the operation of software, hardware, and operating systems.

Job Description

Principle Duties and Responsibilities:

Essential Functions:

* Technical support, deploy hardware requested through SRMS, on site hands on support for other BT teams .

* Installs, tests, and maintains a variety of personal computing and network hardware and software systems, with local area network and wide area network connectivity .

* Troubleshoots different software packages, hardware devices, and other peripherals .

* Support a complex and fast-paced environment with outstanding attention to customer satisfaction .

* Replaces hardware or software as needed .

* Assists user community in software and hardware problem resolution .

* Logs calls and takes appropriate action to ensure a satisfactory response within specified time frames for the user community .

* Maintains a parts inventory for personal computers, as well as other supplies and computer center-related materials .

* Keeps up to date with current trends and is prepared to make recommendations .

* Keeps customer log updated .

* Produces support documentation.

Additional Functions:

* Other responsibilities include providing onsite support to remote Network and Server Support personnel, installing hardware/software, authoring and maintaining system documentation, troubleshooting and providing general desktop support, interacting with users and vendors while ensuring that requests are completed with a high degree of professionalism.

Perform other duties as assigned.

Other Requirements:

* Advanced English Level.

* Experience with Windows Desktop Operating Systems.

* Experience supporting Apple IOS and MACOS devices.

* Knowledge and experience related to TCP/IP networking, external connectivity and telephone systems also preferred.

* Experience supporting MS Office applications and Microsoft Office 365 cloud required.

* Ability to function independently (off-site) with general guidance from an IT manager and also function as an effective team player.

* Ability to prioritize and multi-task.

* Effective oral and written communication skills, including user training and interpersonal skills required.

* A strong understanding of a wide variety of personal computing equipment and software.

* Ability to follow manuals and read complex instructions.

* Ability to operate a variety of standard office equipment including personal computers, multifunction printers, scanners.

* Responsible experience in a support capacity in a user-oriented environment.

Job Segment:
Cloud, Network, Technical Support, Computer Science, Technology