HRSD Technical Lead @ Remote w2

Base pay range
$35.00/hr - $40.00/hr

Job title:

Service Now ITSM & HRSD Technical Lead - w2.

Location:

Remote. This role leads the design, development, and implementation of Service Now solutions with a focus on IT Service Management and HR Service Delivery modules. Oversees solution architecture, integrations, platform governance, technical delivery, and production support to ensure scalable and high‑quality Service Now implementations.

• Lead end-to-end Service Now support or implementations for ITSM and HRSD.
• Translate business requirements into scalable and compliant technical solutions.
• Define and maintain platform architecture, data models, and integration designs for Service Now.
• Drive CMDB, Service Catalog, and Workflow design best practices.
• Configure and customize Service Now modules using Flows, UI Policies, Business Rules, Script Includes, Client Scripts, Widgets, and Integration Hub.
• Develop and maintain HR Case & Knowledge Management, HR Services, Lifecycle Events, and Employee Center experiences.
• Implement ITSM processes including Incident, Problem, Change, Request, Knowledge, CMDB, SLA, and Discovery where applicable.
• Design and manage integrations between Service Now and external systems (REST, SOAP, MID Server, OAuth).
• Govern platform upgrades, patches, performance tuning, and security compliance.
• Ensure adherence to Service Now coding, naming, and security standards.
• Lead and mentor Service Now developers and analysts; collaborate with Business Stakeholders, HR, ITSM Process Owners, Security Teams, and Project Managers.
• Lead workshops, solution reviews, demos, and UAT sessions.

• 8+ years hands-on Service Now implementation experience.
• Strong expertise in ITSM and HRSD modules.
• Proficiency in JavaScript, Glide API, Flow Designer, ATF, and Scoped Apps.
• Experience designing HR Case Management, Employee Service Center portals, and HR Knowledge & Services.
• Hands-on experience with CMDB & Service Mapping (preferred).
• Experience with Service Now Integration Hub and REST/SOAP API integrations.
• Strong understanding of ITIL & HR process workflows.

• Service Now Certified System Administrator (CSA) – Required
• Service Now ITSM Implementation Specialist
• Service Now HRSD Implementation Specialist
• ITIL v3/v4 Foundation

• Excellent communication, documentation, and stakeholder engagement skills.
• Ability to lead technical teams and manage delivery timelines.
• Problem-solving and analytical thinking with a proactive work approach.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Contract
• Job function:
  Engineering and Information Technology
• Industries:
  Technology, Information and Internet

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