IT Support Technician

Overview

Tri Leaf Technology Services, Inc. () is a growing MSP that provides premier IT Support and Security to SMBs across the Hill Country and greater San Antonio area. We are hiring a full-time IT Support professional to join our team for remote support and onsite client visits.

Be part of a collaborative environment supporting small to medium-sized businesses.

• Provide technical support to clients remotely and in person.
• Support both Mac and Windows operating systems.
• Deliver excellent customer service and communication.
• Troubleshoot network printers, routers, and wireless access points.
• Assist with basic server administration tasks.
• Work with networking fundamentals (TCP/IP, DHCP, DNS).
• Support and troubleshoot Microsoft 365 environments.
• Research and implement solutions for client issues.
• Assist with VPN setup and troubleshooting.
• Provide support for Quick Books Desktop environments.
• Continuously learn and adapt to new technologies.

• Proven experience in providing IT support with a focus on desktop support, software troubleshooting, and hardware management.
• Must live in the greater Boerne / San Antonio, TX area.
• Must have reliable transportation for onsite client visits.
• Must have a dedicated home office/work environment free from distractions.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently and as part of a team.
• Strong knowledge of operating systems including Windows (Windows Server), MacOS, and possibly some Linux environments.
• Familiarity with computer networking concepts such as LAN/WAN setup, TCP/IP protocols, DNS management, VPNs, firewalls (especially Meraki), and network security best practices.
• Hands‑on experience with Active Directory user management and group policy objects (GPO).
• Strong Office 365 Management Skills.
• Quick Books Desktop and Online familiarity.
• Excellent communication skills with the ability to explain technical issues clearly to clients.
• Relevant certifications such as CompTIA A+, Network+, Microsoft Certified IT Support Technician are advantageous but not mandatory.

• Help desk: 3-5 years.
• Windows support: 3-5 years.
• NOTE
  :
  Candidates not located in the greater Boerne/San Antonio, TX area will not be considered.

• Paid Time Off: 2 weeks (10 business days) annually.
• Flexible work environment (hybrid remote).
• Opportunity for growth within a growing MSP.
• Referral program.

• Full-time.
• Monday through Friday.
• Occasional after-hours or weekend work as needed.

• Hybrid remote in Boerne, TX 78006 (work from home with onsite client visits in the surrounding area).