IT Service Coordinator

Location: California

# IT Service Coordinator# IT Service Coordinator
** Job Opening:
** Project Service Coordinator (Remote)  – Company:
Based in California, USA – IT Industry  –

Work Hours:

8:00 AM – 5:00 PM PST  – Employment:
Full-Time  – Salary: $XX (depending on experience)
The company is a U.S.

-based Managed Service Provider headquartered in Los Angeles, California. We deliver top-tier IT solutions to small and mid-sized businesses.

We’re looking for a reliable and detail-oriented Project Service Coordinator to be the operational link between our clients, engineers, and leadership team, ensuring IT projects and service requests run smoothly and on schedule.
** Key Responsibilities
**** 1.
** Coordinate tickets, scheduling, and engineer workloads.
** 2.
** Ensure SLA targets are met, and escalate risks when needed.
** 3.
** Communicate clearly with clients and internal teams on updates.
** 4.
** Maintain accurate ticket documentation and project records.
** 5.
** Provide reports on ticket queues, project progress, and resource utilization.
** 6.
** Identify process gaps and propose improvements.
** Requirements:
** Must-Have
** 1.
** 2+ years in MSP, IT services, or tech coordination.
** 2.
** Prior experience working as a Service Coordinator for an MSP using Connect Wise is a MUST.
3. Skilled in ticket triage, dispatching, SLA management, and scheduling.
** 4.
** Strong English communication (written & verbal).
** 5.
** Proficiency in Microsoft Teams, Excel, and collaboration tools.
** Preferred but not required
**** 1.
** IT Glue or similar documentation tool experience.
** 2.
** Prior remote/distributed team experience.
** What We Value Most**-Availability & Accountability – We need someone who is consistently available during working hours, manages time independently, and takes responsibility for results.

-Technology & Infrastructure Stability – A stable power and internet setup is critical. Candidates must have backup plans in place to ensure connectivity during outages.
** What We Offer
**** 1.
** Competitive pay: $XX/month (based on experience)
** 2.
** 100% Remote Work (aligned to U.S. Pacific Time)
** 3.
** Professional growth & certification opportunities
** 4.
** Supportive, collaborative environment driven by our core values
*
* Job Location:

** Remote## Apply for this position
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