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ServiceNow Developer Lead Workspace Delivery; WSD Remote
Remote / Online - Candidates ideally in
Sacramento, Sacramento County, California, 95828, USA
Listed on 2026-06-04
Sacramento, Sacramento County, California, 95828, USA
Listing for:
Lumecg
Full Time, Remote/Work from Home
position Listed on 2026-06-04
Job specializations:
-
IT/Tech
IT Consultant, Systems Developer
Job Description & How to Apply Below
Lume Consulting Group, a Sacramento-based IT consulting company, is seeking an experienced Service Now Developer to enhance and integrate our Workplace Service Delivery (WSD) module. The developer will be responsible for implementing new functionality, including reserving, checking in, and checking out dedicated spaces, ensuring proper access controls, and integrating WSD room reservations with Outlook and Teams. This role requires a deep understanding of Service Now platform development, integration with third‑party systems, and security best practices.
Key Responsibilities- Implement functionality for reserving, checking in, and checking out dedicated spaces allocated to users.
- Ensure access controls prevent unallocated users from reserving dedicated spaces.
- Customize forms, workflows, and business rules as needed.
- Synchronize WSD room reservations in Service Now with Outlook calendars.
- Enable Teams online meeting creation from Service Now reservations (if licensing allows).
- Configure and troubleshoot Integration Hub spokes for Microsoft Office 365.
- Perform rigorous testing of developed features and integrations.
- Collaborate with stakeholders to validate functionality and address issues.
- Deploy tested features and integrations to production, ensuring minimal disruption.
- Document development work, configurations, and integrations.
- Provide support during implementation and initial go-live phases.
- 5+ years of experience as a Service Now Developer.
- Strong expertise in the Workplace Service Delivery (WSD) module.
- Hands-on experience with Service Now Integration Hub and Flow Designer
. - Proficiency in Service Now development tools
, including:- Business Rules, Script Includes, UI Policies, ACLs, and Client Scripts.
- Service Now tables, data model, and REST API integrations.
- Experience integrating Service Now with Microsoft Office 365
, including Outlook and Teams. - Strong understanding of Access Control Lists (ACLs) to restrict access based on roles or conditions.
- Knowledge of ITSM processes and ITIL framework.
- Service Now Certified Application Developer (CAD) – Highly recommended.
- Service Now Certified Implementation Specialist – Workplace Service Delivery (WSD).
- Service Now Certified System Administrator (CSA).
- Microsoft Certified:
Power Platform App Maker Associate (or similar for Office 365 integrations).
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