Senior Support Engineer | Remote | North America

The AI orchestration of your wildest imagination.

n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.

Since our founding in 2019, we’ve grown into a diverse team of over 220 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve:

• Cultivated a community of more than 650,000 active developers and builders
• Earned 145k+ Git Hub stars, making us one of the world’s Top 40 most popular projects
• Been ranked as one of Europe’s most promising privately held SaaS startups (4th in Sifted’s 2025 B2B SaaS Rising 100)
• Raised $240m to date, from Sequoia’s first German seed to our recent $180m Series C - bringing us to a $2.5bn valuation

That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register.

We’re in a defining moment of an incredible journey. Come and build with us.

We are hiring Support Engineers at both IC2 and IC3 levels. The level will be determined based on experience and interview performance.

As a Support Engineer at n8n, you will help ensure that all of our users, from enterprise customers to community members, have a best-in-class support experience. You’ll troubleshoot complex technical issues, collaborate with engineering, and help scale the support function through documentation, tooling, and knowledge sharing.

You will develop deep expertise in the low-code and AI automation landscape while helping shape how we deliver world-class technical support.

To support our global customer base, this role requires availability for one of the following schedules: a weekend shift (Wednesday to Sunday, 9:00 AM – 6:00 PM EST/PST) or night shift (Monday to Friday/Wednesday to Sunday 3:00 PM – 12:00 AM PST).

• Provide technical support to users via tickets, chat, and community forums
• Diagnose and troubleshoot issues related to n8n workflows, integrations, and performance
• Investigate and reproduce complex technical issues across the n8n ecosystem
• Collaborate with Engineering and Product teams to elevate, triage, and resolve product issues
• Create and maintain documentation, FAQs, and knowledge base articles
• Identify recurring issues and propose improvements to product reliability and user experience
• Contribute to the community by answering questions and sharing best practices
• Document troubleshooting workflows and build internal playbooks
• Help improve support tooling and resolution efficiency

• Strong troubleshooting and problem-solving skills
• Experience debugging APIs, integrations, webhooks, and authentication flows
• Solid understanding of networking fundamentals (DNS, HTTP/HTTPS, TCP/IP) Experience working with JavaScript, Node.js, or similar technologies
• Experience with Docker or containerized environments
• Strong written and verbal communication skills
• Passion for helping users and improving product usability

You may be hired at IC3 if you bring deeper experience solving complex production issues and helping scale support systems.

Typical profile:

• 5+ years in technical support, customer-facing engineering, or similar roles
• Strong experience troubleshooting complex production environments
• Deep understanding of workflow automation, APIs, and integrations
• Strong knowledge of Node.js environments and containerized deployments
• Experience collaborating closely with engineering on complex technical issues
• Ability to identify systemic issues and drive improvements in product reliability and support processes

You may be hired at IC2 if you are developing deeper technical expertise and growing into complex troubleshooting ownership.

Typical profile:

• 3+ years in technical support, solutions…