IT Systems Support Technician – Networking & Remote Access

Program Overview

The Lincoln Tech Computer Systems Support Technician Certificate Program provides hands‑on training in networking, office applications, computer hardware & software, and desktop operating systems. Students complete approximately 38 semester credit hours (990 instructional hours) over 42 weeks, with day and evening options. The curriculum includes classroom instruction, labs, supervised internship, and professional development seminars.

• Troubleshoot network and connectivity issues across multiple devices.
• Apply security fundamentals to protect IT environments.
• Support remote users using VPNs, cloud platforms, and secure communications.
• Communicate effectively with clients, team members, and technical stakeholders.
• Deliver professional customer service and resolve support tickets.
• Complete a supervised internship (150 hours) in a real‑world IT environment.
• Demonstrate professionalism, ethical conduct, and time‑management skills in workplace settings.

• IT consulting firms
• Managed service providers (MSPs)
• Corporate help desks and internal IT departments
• Software and hardware companies
• Educational institutions and school districts
• Healthcare IT teams
• Government agencies and municipalities
• Retail chains with technical support needs
• Cloud service and cybersecurity companies