Retail Store System Lead

Henderson Data Center, IT, 1000 Facet Road, Henderson, NC 27537, USA

Job Title: Retail Store Systems Lead

Department: Retail Technology / Store Operations

Reports To: Director of Store Systems

Location: Remote with Travel

Employment Type: Full-Time

Position Summary:

The Retail Store Systems Lead is responsible for the end-to-end support and performance of store technology systems across all retail locations. This includes managing relationships with the POS vendor, ensuring PCI compliance, maintaining POS depot hardware, and overseeing system implementation for store openings, closings, and special projects. The role plays a key part in aligning technology initiatives with operational excellence and compliance requirements in a fast-paced retail environment.

• Serve as the primary point of contact for the POS software/hardware vendor.
• Manage vendor SLAs, support escalations, updates, and performance reviews.
• Coordinate system upgrades, feature deployments, and bug fixes with vendor teams.

• Ensure all store systems are compliant with PCI DSS requirements.
• Coordinate with Info Sec and compliance teams on audits, remediation plans, and data protection protocols.
• Maintain documentation and participate in regular reviews of security practices across store environments.

• Oversee inventory, repair, and lifecycle management of POS hardware across all locations.
• Manage depot processes including RMA handling, staging, and shipping of equipment.
• Coordinate hardware refreshes and replacements in collaboration with field teams.

• Lead the technical planning and execution of store technology deployments for new locations.
• Coordinate timelines and system installations across construction, operations, and IT teams.
• Ensure proper decommissioning, data sanitation, and asset recovery for closing stores.

• Lead cross-functional technology projects including hardware/software rollouts, infrastructure upgrades, and system enhancements.
• Develop and maintain project plans, communicate milestones, and manage risks.
• Document procedures and provide post-project analysis to identify improvements.

• Associates degree in Information Systems, Business, or a related field (or equivalent experience).
• 3+ years of experience in retail systems or IT operations, including vendor and project management.
• Strong knowledge of POS systems (hardware and software), preferably NCR, Toshiba, or Oracle MICROS.
• Solid understanding of PCI compliance and security best practices.
• Experience coordinating cross-functional teams and managing timelines across departments.
• Excellent communication, problem-solving, and organizational skills.

• Familiarity with service desk/ticketing platforms (e.g., Service Now, Jira, Happyfox).
• Project Management certification (PMP, CAPM, or similar) is a plus.
• Experience in retail technology deployments at scale (multi-unit, national footprint).
• Understanding of networking basics, cabling, and low-voltage system planning.

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Associates or better in Information Technology or related field.

3+ years of experience in retail systems or IT operations, including vendor and project management.

Equal Opportunity Employer
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