Operations Shift Lead

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* Who We Are:

** TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and P , the world’s premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans.

TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality.

JOB TITLE:

Operations Shift LeadDEPARTMENT: TKO IT Infrastructure

MAIN PURPOSE The Infrastructure Operations Team Lead is responsible for the day-to-day operational execution of TKO’s global infrastructure services. This role ensures stability, performance, and continuous improvement of core enterprise platforms supporting business operations across sports, media production, and corporate environments.

The Team Lead will coordinate operational activities across endpoint, identity, network, and core infrastructure services while driving disciplined incident management, operational maturity, and service reliability. Acting as the frontline leader for infrastructure operations, this role bridges engineering, service delivery, cybersecurity, and business stakeholders to ensure enterprise technology services remain resilient, secure, and responsive to business needs.

TKO unites three of the most recognizable brands in global sports , UFC, WWE, and P , with the premier hospitality brand, OLE, and the world-class broadcast, sports, and events company, IMG, to form a next-generation technology, sports, and entertainment powerhouse. As TKO prepares to separate from Endeavor and build a fresh infrastructure, this is a rare opportunity to engineer core systems at scale in a greenfield environment.

You’ll work with cutting-edge identity, cloud, and infrastructure technologies from Okta and Entra  enterprise automation using Workato, Service Now, Workday, and Okta Workflows. The challenges are complex, the expectations are high, and the impact is real. Your work will support everything from corporate operations to global broadcasts and live events.

If you want to build something that lasts and do it with autonomy and purpose, then TKO is where you want to be.

REPORTING & ROLE DETAILS
** LINE MANAGER:
** Director, Workplace Technology
** DIRECT REPORTS:** —
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* WORKING HOURS:

** Dynamic
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* EMPLOYMENT TYPE:

** Permanent
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* LOCATION:

** Stamford, CT or Remote

KEY RESPONSIBILITIES
* Lead global 24 ×7 infrastructure operations encompassing endpoint management (Intune/JAMF/Endpoint Central), and messaging collaboration (M365/Slack/Box/Zoom) service reliability.
* Drive root cause analysis (RCA) and problem management activities following significant incidents.
* Implement corrective actions and operational improvements to prevent recurrence.
* Maintain clear operational documentation and post-incident reporting standards.
* Partner with Service Delivery leadership and Service Now operators to mature Infrastructure ITSM processes (Incident, Problem, Change Request, CMDB, Knowledgebase) and drive service-level accountability across all teams.
* Oversee infrastructure changes to ensure they are properly reviewed, documented, and executed according to change management processes.
* Coordinate maintenance activities across infrastructure teams and external vendors.
* Ensure production environments remain stable during infrastructure upgrades and deployments.
* Identify operational inefficiencies and drive process improvements across infrastructure support models.
* Support automation initiatives to improve service delivery and reduce manual operational overhead.
* Contribute to operational readiness for new infrastructure deployments, ensuring services are supportable in production.
* Establish a weekly Operations Review with key performance, change, and risk metrics for executive visibility.
* Partner closely with enterprise project teams to ensure seamless transitions from…